그로타 팔라체세 비치 호텔(Grotta Palazzese Beach Hotel)

호텔은 바로 물 위에 있는 아름다운 호텔입니다. 정말 멋진 편의 시설을 갖춘 객실은 훌륭합니다. 직원들은 놀라웠고 항상 당신의 체류가 어땠는지 묻습니다. 우리는 호텔 아래 동굴에 있는 레스토랑 때문에 이 호텔을 선택했습니다. 우리는 여행 3주 전에 날씨 때문에 레스토랑이 문을 닫았다는 통보를 받았습니다. 이것은 잘못된 번역으로 판명되었습니다. 레스토랑은 시즌 동안 문을 닫았습니다. 우리는 직원에게 같은 셰프가 있는 다른 레스토랑을 제안하는 대안을 요청했습니다. 그러나 보기는 동등하지 않았습니다. 이 호텔을 추천하는 것을 망설이는 가장 큰 이유는 체크아웃 시 발생하는 베이트와 스위치입니다. 우리는 2박 동안 호텔에서 6개의 객실을 예약했는데, 요금을 지불하면 소형차에 해당합니다. 체크인 시 5개의 객실에서 호텔 직원이 객실 요금에 미니바의 주류가 포함되어 있다고 말했습니다. 체크아웃 시 다른 호텔 직원이 아니라고 알려주었고 미니바 요금이 청구서에 포함되었습니다. 나는 호텔에 몇 번 연락했는데, 첫 번째는 로마에서 온 우리 친구이자 운전사이고 두 번째는 호텔에서 요청한 이메일입니다. 3주 후, 완전한 침묵.

This hotel property and private beach are gorgeous. The staff was also lovely. However, this is FAR from a 5-star hotel. The place had 2-4 couples there for our entire 3-night stay. However, they put us in rooms right next to each other. And, our deluxe w-patio room overlooked the parking lot when there were many empty rooms with patios on the beach side. And, our room was smaller than most standard hotel rooms. There was no luggage rack or room to sit other than the bed. The breakfast was included and it was delicious. However, that is really the only amenity offered. I was shocked to learn that if you wanted to use the private beach as a guest, you had to pay 200E more than the already high price of the room. This is not how you treat 5-star guests. If you must, add 50E a night to the rooms and let the guests use the only amenity you have. There’s no bar, no lounge to socialize with other guests, no spa, no pool and literally nothing else offered. As gorgeous and expansive as the property is, there could be a lot more to offer. The dinner menu was brief and expensive. There was no welcome drink or happy hour/cocktail hour offered for guests. There are a million small ways to make this a true 5-star hotel and it stopped short. They did provide us a shuttle to the cave restaurant on their other property which was great and that experience was 5-star all the way (which we paid for). We planned our entire Italy holiday week around this as the ending hotel over my husband’s big birthday and we left disappointed for the $. :(

Stunning hotel. We visited for my 55th birthday. The room was clean and beautifully decorated. The view - wow!!! It took our breath away. The staff could not have been more helpful or friendly. The area surrounding the hotel is well worth a visit as well. Lots of fun shops, quaint streets and yummy bistros.

Check in was slow and manual and overall service slow. Also, the hotel beach area was covered in sea**** and we could not swim

First night room got completely flooded with rain water. Ac never worked dispute staff came to fix it. The whole room smell like drain water (poop). I told the staff 3 times. They did nothing. Extremely expensive for their service and accommodations. Will not recommend or stay again

The service was slow and not good. The hotel shares the private beach with a club that plays music all day. Nothing private here.

We were very pleased with this property. However, they charge. 200 euros for beach service, which came as a surprise since it’s a Beach Hotel. Otherwise 5 stars. Not really sure whose fault this is ******* or the hotel for not being g more clear.

Lovely hotel, exceptionally nice staff. Just a pointers when staying here. Ensure you tell a driver that you are staying at the Grotto Palazzese Beach hotel and not the Grotto Palazzese hotel. They are related but not in the same location. The Hotel is located directly above the famous Grotto Restaurant as where the Beach hotel is located approx 4 kms away. Also another point is that the Beach hotel charges you $200 euro to use their private beach for the day, something I have never come across before. As mentioned the staff are so lovely, we checked out early and they kindly gave us take-away breakfast. If you are heading the Cave Restaurant, what an experience, its was amazing!!!!!

I would only give 5 stars because of the cleaning staff! Those ladies are wonderful and work around the clock. As for everything else, very average.