익스텐디드 스테이 아메리카 - 플레전트 힐 - 버스커크 애비뉴(Extended Stay America Suites - Pleasant Hill - Buskirk Ave)

The room was clean and the appliances, plumbing and TV were all in good working condition.

Nobody should stay here the lady who is now manager is a horrible biased loon.

I would definitely recommend this place. It’s the mini-kitchen for me. It’s a home away from home. I keep coming back here mainly because of their staff. They are warm and accommodating.

The hotel is average at best. Rooms are old and furniture is uncomfortable. Bed qas okay. Appliances were old and room smelled and i needed to sleep with the window cracked. Also there were only soap bars in the bathroom. No shampoo, conditioners or lotions. Also breakfast is included. It was stated as a grab and go. It was cheap tiny muffins, granola bars and luke warm coffee at best. This was a poor excuse to claim breakfast is included. As a frequent travel the nightly rate was way to high for the quality of the room and sorry excuse for breakfast. Only thing that made it okay was the front desk staff qas nice. I would not spend more than $80 a night for a room here. If rates are near $100, id recommend spending an extra $30 to stay at Hampton Inn or somewhere similar. Rooms there are much nicer and they have real breakfast.

I reserve a room with a ******* when I get to the hotel the room was so smelly , some people people were driving around , I come back to the lobby and let them know about the situation, but they said they couldn’t do anything I request for to cancel my reservation but they didn’t cancel my reservation so I’ll try to talk with her ******* customer service about this inconvenience, but those guys also doesn’t answer the phone. I couldn’t talk with the agent so I had to left that palace I’ find another place for staying , they charge me the full price that’s trouble I don’t really come on anymore ******* and this hotel for anyone totally don’t waste your time to go there and dont west your time with *******

Booked thru *******, drove to location and walked in. I waited at the lobby reception, lady came from the elevator, looked and me and asked if I had a booking. I said, yes and she went around to the desk to check. Right away she says we don’t have any recent bookings(it was 11:40pm). I figured it had not popped up yet, I said no problem I’ll get out my phone and show you, perhaps it hasn’t updated yet. She then says, “well I can’t help you if there is nothing booked showing”. I started to tell her maybe the system and not to worry, “we” will figure it out together. She keeps insisting that made it for the following day. I told her she was getting defensive and I was not there to waste her time, me saying that she ruder by saying, of course I get defensive, I’m going to stand up for myself, which is fine. It was unnecessary, she was extremely rude and I stayed calm. But just extremely rude.!

It was okay. Only one complaint, they didn't have perked decaf coffee !! and the instant was pretty bad. So I checked out earlier than I had planned, which was okay.

Looked nicer online. The room I got the key didn’t work so they switched me rooms then then the next room didn’t have hot water so I had to switch again. Back entrance door broken so anyone could enter the hotel.

I was there for only an hour after check in , I couldn’t tolerate the smell in the room and the hallway, so I went to the front desk and asked for a refund. He was really upset and said no , he won’t give me a refund.