NH 컬렉션 쾰른 미디어파크

My children wanted to have chocolate on Easter morning.My kids really wanted it, so I asked a male room cleaner for an Easter rabit chocolate, but I don't know the name. After wait a few minutes and then he got me one. he was so kind and thankful, but I couldn't tip him because i didn't have the cash. Please pass this massage on to him. Thank you very much.

Great hotel with nice location, close to metro and train station. Perfect for those who would like to explore the easy. Bonus: the room view is also great!

During my 35+ years of traveling, I never had such an experience of the housekeeping staff leaving the door opened after cleaning my room. I returned to my room after a full day of work at the conference and business dinner, I found my room left opened! I was totally in shock to see my room was opened! I took a photo and then went to look for the hotel staff to go with me to check out the room. The Hotel Manager found shocking as well, he said he never experienced this in his entire hotel business career. We went in the room and checked, luckily nothing was missing, apparently the housekeeping staff didn’t close the door behind her/him. The Manager was trying to offer me something, breakfast at first but I don’t eat breakfast, then he was offering me a drink at the bar and I accepted it as I really needed a drink after such dramatic incident. Then I saw a roach crawling near the coffee machine the second night of my stay, so I went down to the front desk talking to the staff but the staff didn’t think it’s a big deal but I request to have someone helped me catch it otherwise I wouldn’t be able to sleep at night. So a man came with me trying to catch it but failed and he apologize for not be able to catch it. Then I went down to the front desk asking for a room change with no luck as the hotel is full. She gave me a doorknob tag to get a snack from the bar or some nuts from the minibar. From the look on her face telling me she really didn’t care, probably thinking why I made such a big deal about a roach in my room! Paying two thousands something a night for a hotel room to getting such service and experience is totally not worth it not mention vehicle cannot reach the front entrance of the hotel. The Uber driver dropped me off by the pond pointing me to the hotel and telling me to walk across the bridge with my luggage the first night arriving the hotel. Uber drivers always drop me off the street near the hotel to walk back. Very inconvenient even the outside of the hotel is nice with the pond and greens. I don’t often write reviews unless the staying experience is SUPER NICE or SUPER BAD!

酒店本身性價比是OK的，房間很大，洗手間也大，外面景色十分漂亮，但有很多問題。 1、洗澡水忽冷忽熱，洗澡體驗非常差。 2、第二天在房間裏發現了一衹長腳會飛的蟲子，我叫不上名字，但有2cm長。 3、第二天上午，客房服務員在沒有敲門的情況下直接刷卡進入了房間，而此時我沒有穿褲子。事後我也沒有收到任何形式的道歉。 4、空調聲音非常大，但關掉又很悶。 5、窗簾部分很奇怪，隔光窗簾在外側，紗簾在內側，每次開關窗簾都十分困難。 6、與對面辦公室距離非常近，非常近。

房間乾淨，隔音效果好，早餐也豐富，很值得選擇！

環境：很漂亮，門口就是湖。 設施：齊全，應有盡有。 衞生：乾淨整潔 服務：前台小姐姐很友好，給我安排了看湖的房間。