바나나 코스트 카라반 파크

Faeces all over the amenities, please do not stay it is unhygienic and unsafe. I booked a powered site for 3 nights. The first night the amenities were filthy, faeces was in the hand basins, children's bath, in each of the 4 shower cubicles and all over the floor. It was too late to book somewhere else so we stayed one night with the hope staff would clean the facilities in the morning. To my pleasant surprise, they had cleaned the amenities early the next morning. However, when I went in for a shower before midday each cubicle still had faeces in it. I went to reception where the staff kindly stated they would clean it again and set down rodent traps. I returned to the amenities after 5 pm to find after 2 cleans by the cleaners there was still a lot of faeces on the floor and shower tap, see pictures below post cleaning. After this discovery, my partner and I contacted after hours and informed them we needed to check out and we requested a refund. We were informed that reception and staff on site have no authority to give refunds and that I must email the owner directly with my complaint and request. Both myself and reception staff have emailed said owner multiple times over a 3-week period without a reply to either of us. The staff even attempted to phone while I was on-site but the owner's phone was turned off. I find the owner's treatment of staff and customers appalling. His park is run down, unhygienic and unfit for purpose. Had I known how filthy it was I would have never booked our stay. There are many cleaner safer caravan parks in Coffs for an extra $8, do yourself and favour and avoid at all costs.

Booked a deluxe villa down away from highway put into no 13 just behind office driveway so small and awkward Double bed ok BUT 2 bunks which my 59 year old daughter was to have had permanent bars and would have to crawl into and may be pull her out by legs I went to office to complain was told I could be upgraded (we already paid for deluxe) for extra $35 I refused and the women finally said we could have villa 17 but would cost $7! The money was not the problem just that we were expected to accept a cheap version of what we paid for neither was above 2 stars rating