Late night desk clerk was on the phone when we got there around 10-11:00 pm. I had to wait a looonng time for her to be done with her call, which did not seem like an emergency, or that she was in any hurry to complete. There was no one else in the lobby. She didn’t even look at me or say, I’ll be with you in a moment. Then she also took a very long time checking me in. It seemed deliberate, or maybe she was just distracted. I asked her to give us credit for the stay with our rewards membership, but she could not find anything on the computer and said I would have to go to the website. I have asked at other BW motels for this and it has not been a problem. Overall, I felt unwelcome as a guest, and did not get the usual warm or even cordial professional greeting I usually get at other motels where I stay. Otherwise, everything was great, but this little incident makes me want to not stay there again, even though I think you have the best motel available on this long stretch of highway, and we have stayed here numerous times in the recent past.
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