루스트 클리블랜드(Roost Cleveland)

저는 침실 1개가 있는 호텔을 예약했는데 체크인을 하고 침실이 1개가 아닌 스튜디오가 있다는 것을 깨달았습니다. 프런트 직원이 *******를 통해 예약했다고 하더군요. 제3자를 통해 예약한 건 거의 제 잘못이에요. 남은 돈이 있으니까요. 분명히 *******는 귀하가 예약하는 객실을 보장하지 않기 때문입니다. 광고에는 "도시 전망"이라고 적혀 있었습니다. 쓰레기통과 주차장 뒤쪽이 있었습니다. 사진을 게시할 수 있다면 그럴 텐데, 전체적으로는 *******로 예약했다는 이유로 다운그레이드되었고 비난을 받았습니다.

My sister and I had a girls weekend trip and would highly recommend the Roost as an awesome place to stay! Ben who worked the front desk went above and beyond to give us ideas on places to eat and things to do! He was extremely helpful and very knowledgeable not to mention he was just all around a great person! This is a newer place that has rooms to rent and residential renters everyone we talked to were very friendly and helpful! Highly recommend

Amazing property, well designed room, great amenities, parking in the building, and a real gym.

Major communications issues on behalf of the Desk Staff in regards to simple requests made multiple times before and throughout my stay. Although the manager Benjamin reassured me it was a one time fluke that will never happen again. He personally delivered our breakfast to my door, which I appreciated. Overall I really did enjoy my stay and plan on returning to give Roost another chance at perfection

The location and property are nice. Perfect location for walking to a nice dinner and ******. Staff were responsive and helpful when we had to call for parking assistance and when the large fight broke out right outside our room in which security was needed.

Friendly staff and management. Location close to the ******. Special thanks to Benjamin

Clean rooms. Small hot water tank, dont expect to stay in the shower long. Maybe include a bottle of water?

What didn’t I like about this amazing hotel! It was literally a full apartment and very safe and private! I saw the photos when I booked and I was not fully prepared for this level of luxury and the sheer size of the room. Full kitchen , bedroom and bath room! It was larger then my first apartment

We were stuck outside until another tenant happened to be leaving because no one was answering. And then no one was at the front desk. And I tried to then call but it was the front desk that no one was at. Then finally someone walked out from the back after security wandered back while watching something on his phone. No apology from the front desk for waiting. Then the internet went out and I tried to call the front desk and I got a voicemail and no one returned my call. We’ve stayed here a few times and this is definitely unusual for this hotel but still frustrating.