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I have stayed here a few times. It is always consistent and a wonderful stay. I always get upgraded to a suite. The suites are perfect. But, so are the regular rooms. The club room is a must. It just nice to be able to go there any time of day and have a nice selection of snacks and the Club attendants are wonderful. The restaurant has a nice atmosphere and great menu. The workout room is incredible. The locker rooms are so relaxing and the sauna is sensational. Overall, this is the best hotel in Cleveland.

Assuming a typical Four Seasons or Mandarin Oriental sets the standard for what five-star hotels should look like, the Ritz Carlton Cleveland is a solid 4.5. In its favor, the property is lovely, the food is good, and the rooms are well-appointed and modern. The staff were all friendly and the Club Lounge is a must-add upgrade. The fitness center is also great. This does feel like a property that should have a pool, though. Keeping the Ritz Cleveland out of the conversation of the true five-star properties are small issues like the valet not asking if he could help with our luggage, waiting for a few minutes at the front desk unacknowledged while three employees were working on their computers, and a general lack of anticipating wants and needs and going above and beyond to make our stay memorable. For example, when learning that my family and I were going to a Guardians game, asking "how was the game?" when we returned would have been a nice touch. These are not huge negatives by any means, nor would they preclude me from staying at the Ritz again, but with some small and thoughtful tweaks, this could be a special place. As it is, the Ritz is by leaps and bounds the best hotel in Cleveland.