베스트 웨스턴 플러스 아트리움 인 & 스위트

I booked this property due to. Its online rating of excellence and good reviews unfortunately we ended up checking out shortly after we arrived. The front lobby was very nice. The lady who checked us in was very friendly and polite. I was really looking forward to a great stay however, I soon realize that the walls in the hotel were paper thin. I could hear my neighbors TV clear as a bell through the wall and even heard him laughing and talking. When I approached the front desk and asked her if she could address the issue, she basically told me there’s nothing she can do about it, that all hotels are made this way, and quiet time on the property is not till 10 PM. We checked out shortly thereafter and went to the nearby courtyard Marriott for a much better stay.

Hotel changed my reservation I booked my hotel stay over 3 weeks in advance. I needed enough beds for my family. I reserved a room with 2 queens and a pull out sofa. The day I checked in she said my room wasn’t available anymore, and they gave me a room with a king and sofa. I stayed at this hotel and paid extra just so we’d have enough beds for my family. I asked for a cot and they said they didn’t have any. Then asked for an extra room, and they were all booked. I asked if there was anything they could do and she said sorry no. I never received any notification that my room was changed until check in. The extra bed was the only reason I booked it in the first place. Not to mention the lobby smells terrible!

couldn't get house keeping to refresh the towels every day for 3 days even when I spoke to them in the hall way .

The Entry way was inundated with birds who have made nests in the canopy. Well between dropped nests, poop and feathers, it was pretty nasty. The lobby was open and soothing with a nice fountain. There was plenty of comfortable seating. They have a free breakfast with standard fare. There was a small snack area with drinks and chips, canned soup etc for sale. There is a fitness room, a nice pool and a gazebo for smokers. The room was clean and bright. Beds and bedding were clean. The mattress was hard and was not comfortable. Other room furniture was clean and comfortable. The carpet was very clean. The bathroom is somewhat small but was very clean. There are bath amenities, shampoo, conditioner, body was and lotion. All were good quality and had a nice smell. The only working ice machine is on the 2nd floor. The staff was helpful, efficient and very friendly and polite. I would stay here again if they have a bed that doesn't feel like a granite slab. Overall it's a decent place to stay.

Check in was very quick, the room was nice and clean. I would stay again if coming to this area.

I stayed there for 4 days and they didn't even clean my room once. I was going to stay longer until they did that to me. I think a motel should at least take the trash out and bring fresh towels at least every uther day