더블트리 바이 힐튼 밴쿠버

最多三星，不屬於四星級酒店，這次住的希爾頓有點失望，比起其他連鎖品牌服務和條件都要稍微差一點，早飯還不錯，酒店在裝修，電梯不能用，每天要走樓梯，沒有room service，不會打掃房間，房間更是一言難盡，一大片空地，沙發都沒有，好像有張床剛搬出去，還沒有收拾好，廁所也很小，沒有浴缸，也沒有洗手池子，衹有一個馬桶和淋浴間

衞生：還行 就是地毯的位置感覺有點臟 其次就是入住的時候 在裝修 電梯不能用 別的都還不錯

The property was under renovation which was no problem. I’m glad to see a business putting money back into the property. The room we booked was a king bed with a separate pull out sofa bed. Upon entering the room it was only the king bed and an empty sitting area with the second tv and nowhere to sit and watch it. The sofa bed was for our son to sleep on. Went back to the front desk to at least request a roll away just to be told there were none left. We asked to be switched to a two queen room to be told the same, there were none available. The only thing the staff could offer was more blankets and pillows for the floor. This is unacceptable when you pay for a king with sofa bed and they expect your guest to sleep on the floor. We would have switched to an acceptable hotel but not knowing if Travelocity would refund for this hotel made me uneasy. I didn’t want to end up paying for two hotels for one night in Vancouver and not be refunded for the Double Tree. Very disappointing and frustrating. We made it work and our son slept on the floor. A property should not advertise rooms that aren’t as described.

We booked a king room with a pull out sofa bed. When we went into the room the sofa bed was missing, just a wide open area with a second television and nowhere to sit. The front desk said there were no available roll aways available and no available double queen rooms. The front desk could only offer blankets and pillows for my 11 year old son to sleep on the floor.

The room didn’t have a desk to sit at & I was there for 2 nights and had to work for the day while I was there. There was also an alarm that randomly went off during the day. I called maintenance to look at it so that it wouldn’t go off at night. He came in and looked at one quickly but had to rush off for an appointment. The alarm ended up going off again at 9 pm and again at 1 am. It lasted about 10 minutes each time and shut off on its own but still woke us up. Not the best hotel experience.

The staff was amazing. But the room wasn't fully put back together after the remodel, tv wasn't connected, things weren't plugged in. That eco friendly toilet plugged 3 times and we had to unclog due to lack of staff. The gal who worked the breakfast also did amazing even though she didn't have anyone else helping her and your hotel was full with softball teams.