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Siena is full of spas, but the Mercure Hotel was the worst experience ever. We arrived at 12:30, the room was ready, but if we wanted to go and use the pools, we had to pay €20 per person, or wait until 3:00 PM for check-in, which could have been as late as 2:00 PM. The good thing is, we had called and asked about check-in and check-out. They told us we could arrive at any time, and check-out was at 11:00 AM, but if we wanted to stay on the day of departure, we had to pay €15 to use the pools. We weren't told anything about the surcharge for early check-in. Plus, if you want a bathrobe and slippers, you have to pay another €10, I think, if not more. Honestly, it's the first time something like this has happened to me. Furthermore, in my opinion, despite the beauty of the room, it had some flaws such as mold on the windows, a blocked shower that splashed everywhere, plus the lockers to hang clothes didn't work because there were no batteries, only a few worked. Perhaps this hotel needs a good renovation, because it has excellent potential, but there is no attention. The breakfast was good but when we arrived at 9:15 it was already lacking in savory products. We asked for them but they arrived at 9:45 and at 10:00 the breakfast room theoretically closes.

Nice resort with the company of black mold. This resort was certainly a spa for everyone. even black mold. after living here for 3 nights i started to cough, thinking it was just a common cold. when my partner joking said that maybe it was the room, we actually found clusters upon clusters of black mold littering the bedsheets. when we brought up the issue with the reception manager all we got in compensation was 1 discounted breakfast and an alleviation of 10 euros worth of city tax. they had the audacity to ask: why we didn’t bring up this issue earlier? but you know, for such an esteemed resort brand were we really expected for our rooms to be a health hazard? our mistake was paying for the entirety of our stay beforehand. secondly, if you have an electric car don’t even think about staying here. their electric car chargers do not work! their website is not updated and the reception knows that it has been an issue, yet it has not been fixed. The closest charger was very far away and it was on a random mountain with no proper roads, if you do not have a jeep-like electrical car do not even think about choosing here. it was so inconvenient.

Très très bel hôtel certes hors du temps mais la déco art déco est superbe, quel plaisir des chambres grandes un lit king size une propreté exceptionnelle une grande salle de bains. Et tout est en marbre quel plaisir. Le petit déjeuner très bien servi. Le premier jour c’est un peu un labyrinthe tellement l’hôtel est immense mais on s’y fait Les piscines sont certes à refaire mais cela doit être fait dixit un employé C’est une vraie belle étape Et ne ratez pas Natale et Michele au restaurant ils sont serviables, de bons conseils et ultras sympathiques encore merci à eux Nous avons très bien mangé au restaurant Un très bon et bon séjour, n’hésitez pas

Hotel molto bello! Piscine termali, sia interne che esterne bellissime. Tutto lo staff molto gentile, in particolare Giulia alla Reception! Piacevolissimo relax in mezzo alla natura.Solo un consiglio, cambiate le televisioni!!!! Grazie

Aucun service dans cet hôtel, check in et out déplorables certainement pas au niveau d'un 4 étoiles qui en a que le nom, piscines extérieures hors d'âge la mosaïque se décolle et cela peut être dangereux pour les pieds, le restaurant est banal et surtout la cuisine manque de goût ce qui est rare en Italie ou d'ordinaire on mange très bien . Surtout n'oubliez pas dans le hall d'entrée face à la réception des effets personnels car d'une part on ne vous préviendra pas et d'autre part on sera incapable de livrer dans un délai normal et garanti à 200 km, résultat nous avons fait 400KM pour récupérer nos effets, ils n'ont même pas été capables de trouver un taxi pour faire livrer nos effets, nul, nul et ultra nul, le groupe Accor ferait bien d'aller regarder ce qui se passe dans cet endroit manifestement pas ou mal géré.

chambre très spacieuse, personnel du restaurant très accueillants mais... serviette hors d'Age, usé, taché... la piscine à le mérite d 'exister, mais carreaux de carrelage manquant, buses des jet ne fonctionnant pas... et je ne parle pas des taxes de séjours qui se rajoute alors que ma réservation indiquait toute taxe incluses