실바 호텔을 찾아보세요

DO NOT BOOK THIS HOTEL!!! I called and cancelled my reservation for 1/26-1/28 bc my son’s team decided to change hotel locations. First call was made 1/20. I noticed I didn’t receive a confirmation for cancelling. I called again 1/24. I am also a member. The person I spoke to assured me that the reservation was cancelled. They even checked to see through my member number. They said I had NO upcoming reservation at this hotel or anywhere. I took her word for it. BIG MISTAKE!! Sunday I was charged as a no show 329$ and change. I have called customer service (multiple times) a case was created. I shared dates of calls, time and length of calls and the number dialed. I was told to call the hotel Monday morning (1/29) and a manager would be able to help me with a refund using the case #. Well Monday morning came and Brandy the manager answered and refused to take the case number. She blamed me that I wasn’t talking to the hotel directly even though I called the number for the hotel and wasn’t aware the the prompts take you to a call center. FYI she said 5 was the only way to talk to the hotel directly which isn’t a prompt. 0 only works half the time the other times it hangs up. She also told me confirmations are not emailed, they don’t do that. Brandy hung the phone up in my face. I called customer service telling them what happened. They had a back and forth while I sat on hold. Then I was assured by customer service that the manager (not brandy) was processing a full refund beginning Feb 1. It should take 7-14 business days. Well more phone calls made around day 15 where I was told it’s in process but may take 2 business cycles but no real answer what that meant. I called again today same number and case number. GUESS WHAT the management isn’t processing the refund. They never reached out to tell me any of thus. They have not even had a conversation of any kind with me to hear by side. Now I’m out the money and have to dispute it with my bank. The entire thing blamed on me. No accountability to the hotel for any of it including saying they’d process a refund and then not. They said they record phone calls but won’t check the recording. Refused my times and call lengths for the 2 times I called for cancelling. Customer service does nothing besides thank me 4 times per phone call (we are at 9 calls and hours of time) for being a “valued customer”. How is that valued in any way?? So my advice record everything keep a file bc they take your money and do not care in any way about the customer. Such a disappointment. Now I am out 330$ and truly have lost all respect for IHG hotels as a whole. I will 100% never use them again. Their customer service is less than useful and basically is just told to say thank you and apologize a ton.

이 호텔은 머물기에 좋은 곳이었습니다. 우리는 주말 동안 도박에 갔고 서비스는 훌륭했습니다. 당신이 멀리 가고 싶다면이 곳이 있습니다. 우리는 또한 거리 아래 Huddle House에서 먹었고 음식도 훌륭했습니다.