우리는 방금 이틀 밤 여행을 떠난 아이들을 데려가는 것을 막 돌아 왔고 나는 방이 깨끗하고 AC가 잘 작동했다고 말해야합니다. 잡기와 가아침 식사는 괜찮 았고 모두가 무언가를 발견했습니다. 많은 게임 외부와 수영장은 작지만 아이들은 신경 쓰지 않았습니다. 직원들은 항상 도움이되었습니다. 나는 프론트 데스크로 내려 가서 몇 가지 물건을 사야했다. 그리고 내가 나의 차례를 기다리고있는 동안이 여성은 카운터 뒤의 소녀에게 소리 쳤다. 그러나 그녀는 다른 손님과 함께 밖에 있어도 매우 무례했다. 미친 여성 Ieft 후, 나는 일하는 젊은 여성에게 말했고, 그녀가 매우 전문적이며 그렇게 대우받지 말아야한다고 말했다. 그녀는 나를 감사하고 내가 전체 체류를 필요로하는 모든 것을 도와주었습니다. Rebecca이 회사는 당신을 갖게되어 매우 운이 좋습니다. 당신은 내 가족뿐만 아니라 필요한 모든 손님과도 매우 도움이되었습니다. Rebecca의 교대가 다른 젊은 여성 Shirley를 넘어 왔을 때 그녀는 다시 도움이되었고 항상 미소로 우리를 맞이했습니다. Bravo sonesta 당신은 꽤 직원을 가지고 있습니다. 우리 여행을 놀라게 해 주셔서 감사합니다. 우리는 곧 돌아올 것이다!
우리는 새로 개조된 Andover Inn에서의 숙박을 매우 즐겼습니다. 우리가 도착한 순간부터 우리는 여관의 세심한 직원과 뛰어난 관리자 Brian이 왕실 손님으로 환영했습니다. Brian의 즉석 미국 역사 이야기 덕분에 우리는 여관을 방문한 주목할만한 손님과 Phillips Andover Academy의 뛰어난 역사에 대해 배웠습니다. Brian은 또한 우리가 근처 Addison Gallery를 방문하도록 제안하여 우리의 방문을 가장 기억에 남게 만들었습니다. 훌륭하게 관리된 Andover Inn을 적극 추천합니다.
Hilton Honors This past weekend we were camping in New Hampshire. We had two days left on our vacation when sudden lightning storms were moving in. We decided as a family to fold up our tents and call it quits. Well my young granddaughters began crying, this fueled me to call my Hilton Honors and book a couple of rooms for my family of nine. I was on the phone in private to make the reservations and surprise the family. The women on the phone from Hilton Honors was very helpful. She found what she explained was 2 one bedroom suites with fireplaces and all kinds of wonderful things for the whole family. It was in the Laconia NH area just 31 minutes south of where we were. This was perfect because we had to all travel south to head home. As we were traveling towards the property my wife read the email the woman sent me and it was in Andover/ Boston Massachusetts. This is over an hour away. I called the hotel (Homewood Suites) and the hotel clerk told me we could not cancel the reservation and change it to the Laconia one I had made originally. Extremely frustrated I said I’m not gonna ruin this thing I was trying to do. So off to Andover we went. Upon arrival the clerk (the same one I spoke to on the phone) told me they were over booked and they were trying to accommodate us. My entire family was now sitting in the waiting area (9 of us 5 adults 2 toddlers and 2 teenaged girls) waiting patiently for our rooms. We are now wet and just tired from camping, packing and driving. Now the clerk takes us to a 2 bedroom suite that we were ok with and said we would take it. After a few minutes the clerk calls the room and says we can’t stay in this room and that we had to come back to the front desk. All 9 of us went back to the front desk and she informed us that the room was already reserved so I asked like ours was already reserved? She smiled and said the manager was on his way. He arrived 20 minute later and sat at the front desk trying to fiqure out what went wrong. Half and hour later he called us up and explained how Hilton Honors completely messed up our reservation, they over booked like they always do. (His words not mine). He then explained he was trying to accommodate us as best as he could. After about an hour of waiting my wife very frustrated walked up to the desk and asked have we found a room yet?? The girl said “oh yes here’s your Keys”. Wow they couldn’t call us up to the desk while we were 15 feet away waiting for almost 2 hours in total! We all walked to the rooms on the third floor. The first room we walked into was full of empty drinking bottles, unmade beds, towels and garbage everywhere. I called the front desk and she put half my family completely on the other side of the hotel. ( I forgot to mention I was promised adjoining rooms). We were finally after almost 3 hours we were in our rooms! Not once did this manager or his staff come to me and say I am so sorry for any inconveniences we or Hilton Honors may hav
우리는 하룻밤만 머물렀기 때문에 이것이 우리가 좋아하는 호텔 유형입니다. 게다가 메리어트 본보이 회원으로서 엘리베이터에서 떨어진 높은 층에 방을 배정받았다. 야. 체크인은 원활했습니다. 우리는 몇 분 안에 스위트 스타일의 방에있었습니다. 나는 이 호텔이 수면 공간과 분리된 책상/주방 공간이 있는 확장된 공간을 좋아합니다. 우리 방은 호텔 뒤편의 숲이 우거진 지역을 내다보았지만 도로 끝에 있는 이 호텔의 위치를 감안할 때 어느 쪽이든 소음이 많지 않을 것이라고 생각합니다. 아침 식사 공간은 음식이 골방에 설치되는 방식으로 약간 혼잡했습니다. 그러나 약간의 인내로 극복할 수 없는 것은 없습니다. 그들은 스크램블 에그, 소시지 패티 및 와플의 표준을 제공했습니다. 제한된 시간을 감안할 때 이것은 완벽한 중지였습니다. 돌아와서 기쁠 것입니다.
The hotel was perfect. The room was clean, the staff were very nice. The gym was new and clean as well. We were upgraded to the 2-room suite with 2 double beds. The shower design was very intelligent, having a door that fully closed instead of a gross curtain. Netflix was available in the room and the AC was perfect. The beds were plenty comfortable and we felt very valued as status holders. The breakfast was delicious and featured many options. As a platinum elite ambassador with Marriott Bonvoy I have stayed in numerous hotels - and for this one night trip in Andover I was pleasantly surprised!
I got the best experience with the staff from the moment I checked in Lisa was so welcoming thank me for being a diamond member and ask if there's anything else she could do and gave me a nice warm cookie. very happy Then I went to the dining area where I met Lisa which was one of the bartenders and I got the same nice warm welcome she was very attentive and anything I needed was taking care of immediately. Which was very impressive because there was a full bar. I definitely will be back and recommend it to my company to bring all our people of people here. Very nice experience all around
Nos quedamos en este hotel porque quedaba cerca del colegio Philips Academy Andover. El hotel está al lado del restaurante Chili´s y también de una gasolinera. El desayuno está bastante bien con huevo revueltos y fruta.
First and foremost, I’d like to say that the staff here are all wonderful people. Indeed the best part of my stay. Hotel pluses: - Parking is great. - Location is close enough to get to anywhere easily. - Friendly helpful staff. - Comfy bed. - TV channels are great. - Laundry room & machines are well maintained and clean. - Rooms are a nice size. - Great wifi Hotel minuses: - Dated, could use some love. - What needs to look clean does but if you want a hotel that is actually clean everywhere , this is not your place. - Carpets need a cleaning desperately, in rooms and in all hallways. - There was always a weird smell in the hallway and in my room. Given that there are kitchenettes in each room, a bit of a cooking smell is expected. But this was ALL the time and was quite sour. - The room was clean enough when I checked in, bathroom wasn’t exactly clean. The tub and toilet were still dirty, I went to the grocery store and bought some cleaning products to take care of it. I did also buy some antibacterial room spray for the carpet & curtains to help with the smell. Helped a little bit but still slept with the window open a crack. - I was there 9 nights, was told that if I wanted housekeeping to my room it was an extra charge. Honestly for $169 American a night, housekeeping should be included at least once. I know it’s hard to find staff after covid and I think I can contribute a few of the minuses to that fact. If they cleaned the carpets and gave the curtains a run through the wash on a regular basis, hired a few more staff and maybe had a few more set rules for noise after a certain time. I’d stay again but not until those things happen could I give more than two stars to this place.