홈우드 스위트 바이 힐튼 보스턴/앤도버(Homewood Suites by Hilton Boston/Andover)

房間乾淨整潔，服務人員態度非常好，距離鎮中心不遠

The pillows were so uncomfortable but what was more concerned was the mold in the bathroom. It wasn’t a little spot. It was a huge mold area.

Staff was very welcoming and friendly. Loved the continental breakfast and coffee. Room was very nice and the bed was comfortable

It was conveniently located to I93 and I495 and in quiet location...Fan controls and climate controls not working properly and bathroom paper products not fully stocked and in-room channel guides to TV not accurate.

The basketball court was great for the kids when the pool was closed for the season!

The desk staff Ana T. Was very helpful and welcoming! We had a great stay. It was clean, safe, very nice! Kitchen had dishes, pots, glasses and even dishwasher soap. Breakfast was wonderful! Would stay there again in a heartbeat!

The front desk lady “rouisa” was terrible. Yelled at our kids in the lobby because she was on the phone for 13 minutes with a line of people waiting to check in and then when our kids started to run around from Boredom, she continued to tell us to “keep our kids in line or I will not check you in” After 10 minutes of attitude during our check in experience. We then proceeded to our room where the bathroom door handle broke and locked. So we could not get the bathroom door open. Tried to call the front desk for help and she refused to answer the phone 17 times from my room and another 5 times from our joining friend room. The lady had a disgusting attitude and killed the happiness of the start of our mini vacation getaway. HOWEVER that being said. The lady who runs breakfast every morning was amazing, wonderful, helpful and very sweet. That nice lady should be running the entire building !!!! Traveling with 5 kids is a lot in its self. And customer service people are suppose to ease up on the stress. Being in the industry I know this and am disgusted by the first 24 hours on property!

Checking in was a painful process which took over an hour to sort out. We were told that the room that I reserved and paid for wasn’t available for my daughter. They couldn’t figure out how to cancel the room type that I reserved so that she could be downgraded. The manager came in to assist the new clerk and after my other daughter decided to rent a separate room, the room I reserved and was told not available was suddenly available. Needless to say, we had to cancel to additional room and wait another 20 mins, to get the original room. By far the most stressful check in that I have ever experienced and I take mini trips all the time. I wasn’t rude to the clerk, but that ruined and otherwise amazing day. I took my kids and grandkids to Canobie Lake Park for the day and everyone enjoyed themselves. We were hot and tired, so the delay was not a welcomed experience. The manager stated that the clerk shouldn’t have been left alone, but she was back at checkout and seem to have the same struggles. The support for her was lacking and the guests suffered as a result of that. The one positive is that I like the structure of the double king suites. The kitchen and living room area was homey and I would definitely look for Homewood Suites again.

Very nice new Hotel, placed in an industrial area. Careful with resturaunt choices, go towards Andover safer area