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Please work harder on hospitality and not just service. Trust your Guests. Was expecting the front office team to be more welcoming at-least with a smile. India is all about ATITHI DEVO BHAVA. They should make the front office team more humane to deal with guests. Compassion was missing. Instead Kaka the bell boy was helpful and always there to assist us. Front office of any hotel is the gateway to one’s first impression of the hotel. Chef Atul is a very nice and hardworking Executive chef of the hotel. He has what it takes to bring guests back to the hotel. A very welcoming person who understands Indian hospitality. Chef Shambhu is also a strong pillar of the kitchen team. Rishikesh and Summit were always there to help the guests in their best capacity. The entire restaurant and in-room dinning team was very nice and are really bringing back people to this hotel. They took good care of us. House-keeping team needs to really work on deep cleaning of rooms. I am not saying they don’t work hard but the results don’t show in the rooms. Basic hygiene was missing. The house-keeping supervisor was in denial and kept saying our rooms are best clean’t and yes they were helpful but had too much doubt on guests. They should understand that people from good families and background also come to their hotel. There have been some real time lows and bit upsetting points at the hotel but we have discussed that with the GM Milind Patil and he has assured us that such things would not be repeated and they will Work towards uplifting guests experience next time. Umesh from front office was helpful but he needs to understand the difference between just service and actual Indian hospitality. If a child is smiling at you even the most rude person smiles back and upon checkout extends a hospitable smile but Umesh felt that giving us a late check-out was enough. We were left a bit disturbed by his behaviour during check-out but hoping that next time Umesh will have a smile on his face and not a frown for his guests. One should never forget that guests experience is everything for the hotel industry. Fern Palghar has Good people working there but they should trust their guests a little more just like the guests have faith in them and the Fern brand. Please don’t be rude and hurt sentiments of decent guests as we respect you’ll and so should you’ll.

The location and ambiance was very good. The restaurant offered good food. The room was big and clean. Negatives - there was no one at the entrance for security check or parking assistance. They did not provide enough quantity of dental kits, towels, etc. As per no of persons staying in the room. Tea, coffee sachets were given but the stirrers were missing. Lifts had no backup for power cuts. We had to use stairs.