하모나 리조트 & 스파 장자제

酒店設施陳舊，訂的火寨，到酒店説火寨沒營業，給我們換成靠馬路的水寨，都不敢開窗，早餐品種少，也不好吃，説好的温泉，衹開了三個小池子

酒店位於景區附近，離市區距離很遠，但是酒店安排的接送站服務，真的是太貼心啦！而且還有方便的景點巴士，出行無憂。贈送了雙人湯泉，種類豐富，周邊景色也特別美。 早餐的品種超多，麪檔尤其好吃。 房間面積大，設施齊全，雖然房齡可能有點久，但是衞生做得特別好，一塵不染，住着特別安心。 還要特別感謝幾位工作人員。 司機趙師傅，一直耐心等候我們，他開車特別平穩，讓我們的路途輕鬆又舒適。 前台的吳美麗小姐姐，就像我們的專屬管家，無論我們有什麼需求，她都能協調得妥妥當當，各種問題在她那裡都能得到詳細解答，大巴預約和景區門票預訂也幫忙處理得井井有條。 禮賓袁師傅非常熱情，詳細地給我們介紹房型和園區設施，讓我們對酒店有了更深入的瞭解。 還有經理吳燕，為我們準備了歡迎水果和迷你吧，更驚喜的是，還幫我們免費升級了房型 總之，這家酒店的服務和體驗都非常好！！

Pros : Nice and great place to stay with family with more safe. The staffs are very polite, Cherry- was more helpful and we got struck after one of the sight seeing in night time, she immediately arranged hotel car for us to comeback and food was ordered to our room directly. This was really appreciable and really she was great and 100 % supportive. Apart from that ok kind of breakfast including Indian traveler who don't eat beef and pork. The all staffs are very polite and helpful. Apart from these the another important person was Hq.Du - The great support in restaurant to get our Veg food during breakfast and another person from night time Cantonese restaurant, the live performer (Really sorry and don't know her name - she helped us to get customized Indian friend rice by translating to chef and helped us in great way. Special thanks to both of them. We all 4 remember these 3 persons from Harmona resort. Cons: Except the Mrs. Cherry nobody can speak in English , not even they know English numbers. The only one person called Cherry , can speak fluent English, so you have complete dependency with her or translate app. All are ok but, the last day after checkout , the message from hotel was shocking and that's not good for Hotel management. i got message as There was bathroom slippers and one of the umbrella was missing. I informed them, open the balcony and there those slippers and umbrella was there, They opened and they able to see those missing items. But the reputation of this Harmona hotel was down to zero from 100 %. Very sorry management team, this is not a good way to treat a customers. We are international traveler and coming for scenic spot and enjoy the nature with family and kids. We spent around 7000 HKD and paid 1035 HKD as caution deposit, we can buy those slippers for 10 Yuen and 15 Yuen we can get those umbrella buy us , for these no need to spent ~25000 HKD and travel in High speed train for 2 days and take it and return. This made us not to go back again to Harmona. Please don't ask anything before checking the room properly. Guests are paying in $ for peaceful mind. All these are recorded in chat and still am getting shame on stayed in Harmona while seeing those chats. Please don't spoil. Trip .com and Harmona resort Management team please take action this and keep posted.

Beautiful surrounding atmosphere, great staff. Most friendly and helpful receptionists Fenfen and Cherry). They were super helpful rhroughout my entire stay🤗🤗. lovely and great first impression of hotel. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. Food was good and great value for money and service was attentive and efficient. Room itself was well equipped and comfortable. I was very pleased with my stay. I can’t really describe how happy and grateful I am of Cherry and Fenfen, they let me checkout late and even gifted me with Harmona exclusive high tea. I highly recommend this hotel and will definitely come back.

Our stay here at Harmona Resort and Spa was by far one of the best stays while traveling to multiple cities throughout China. All the staff here at Harmona was so welcoming to me and my niece. As 2 American girls who don’t really speak the native language- the staff here was so attentive and catered to all of our needs. Cherry, Nikki, and Fenfen from the front desk made our check in and check out process so easy. Especially Cherry, she was our translator, our go to person when we needed anything or had any questions. She was literally just a WeChat message away! She was so sweet and helpful and made our adventure in Zhangjiajie so much memorable! The resort itself is huge, you can definitely walk around by foot to explore but from our room to the front desk or to dine at the resort is a bit of a walking distance. So aside from the front desk staff- we had Shan, Mr. Zhao and JK who were the sweetest drivers - who shuttled us to our rooms and where we needed to go every day. They were literally just a phone call away! And last but not least- our favorite part of the day to get our morning started - our breakfast! The breakfast buffet here at Harmona has such a wide variety of selections for you to choose from. Heidi, Mao Fenfang, and Fu Donghua was the most cutest and sweetest staff at the restaurant. They attended to us every morning during breakfast and made sure we were well fed and taken care of. The rooms here are clean and the views from room were spectacular! I have to say, I have stayed at many resorts and hotels but the staff here made us feel like we were right at home. From the front desk staff, to drivers, restaurant staff and housekeeping! Our sweet housekeeping auntie made sure every morning my niece and I had everything we needed. I can’t express my gratitude enough to the staff here at Harmona. The resort also offers complimentary shuttle Avatar mountains and to the glass bridge/grand canyon. We have throughly enjoyed our stay! Thank you so much Harmona Resort and Spa for making our stay in Zhangjiajie so much more memorable! We will definitely be visiting again and will be telling all of our families and friends what a great place this resort is with most of the kind, sweet, and friendly staff! Book your stay here, you won’t regret it! ❤️