로열 하이드어웨이 산크티 페트리 바이 바르셀로 호텔 그룹

這個什麼都很好我很喜歡👍

Booked three rooms, sand was found in bed on first night in one room- room prep is poor Restaurants gave us no bookings even though they were at less than 50% capacity. Poor customer service for dining at the hotel at $$$$ prices. Pools understaffed, water temp cold for babies. Not 5 star treatment or customer service, this is a 4 star management with 5 star prices.

My child left a blue kenzo back pack with personal items inside on the bed of our hotel room. I phone the reception 2 hrs after leaving and they asked me to put it in writing, I have now emailed and phoned every day for 3 days after check out and reception have now told me they can’t find it.

Nice hotel but in quite a remote location. Service can be slow especially at breakfast. Would not stay here again

Please bear in mind as you read this review that this is one of the priciest hotels in sancti petri, and as such expectations should be higher than at other hotels. Awkwardly, rooms can not accommodate 4, with a max capacity of 3. The check in process was relatively painless, but on arrival to the room the sofa bed wasn’t made (it’s made during the turn down service, but this information wasn’t shared at check in). The elevator was broken so we had to walk up and down four flights of stairs. To change the pool towels you have to go to reception, so even with 5 pools, one of which was right outside our room, we still had to make the trip to reception. Sadly there are more guests than towels, so we couldn’t get new towels and had to make do with wet, sandy towels. Getting the attention of a waitress for a drink near the pool is close to impossible. The breakfast was passable. The lady making fresh smoothies was very busy (as she would inform every guest). While fresh, you will be reprimanded if you ask for a custom smoothie! Also, they ran out of Nutella early in the meal service and didn’t have any more for the rest of our stay, The beds are comfortable but room controls are complex. The room was very cold and no blankets. Small matters can irk you here: the website will show Padel and golf, but these are not part of the hotel and need to be booked separately. The hotel has no private space on the beach. On the plus side, it is an impressive space. Staff generally serve you with a smile, and the aroma throughout the hotel is lovely. I’d suggest avoiding this place. Stay in hippotels and get a lovely Bali bed at Novo chiringuito.

Great stay with my family, really nice hotel, great staff and the breakfast is great too! Beautiful surroundings, pools and spa.