Relais des Trois Châteaux Hôtel-Restaurant - Teritoria

The lift was out of order for a couple of days so you had to go up and down 4 (!) stairs to get to the room. No help with the suitcases offered though. Plus the fact that the receptionist said that the lift would be just around the corner. The room itself was tiny, facing the road and the opposite house so you could not open the window. The entire stay there was the sound of running water which did not come from our room. The bed was hard but the pillows even harder which gave us neck pain. When leaving the room you have to pull the room key. Really all electricity is off then. Even your mobile could not be charged and every time you come back to the room the TV turns on saying ‚no connection’. You habe to switch it off manuslky then. The maid was extremely loud in the next room, bumping things against the wall as if she wanted us to get out of our room. Finally she wanted to come in the room at 9:40 despite the fact that we placed the ‚do not disturb‘ sign and check out was 11:00. All in all not good.

Poor service and the place had no one around to assist during check in and check out I.e 9pm and 6.30am. Luckily some one passed the main door or we would have been standing outside for a while as the entry after hours is only through your room key card. The place didn’t feel alive and welcoming.

well located in the centre of cheverny, rooms are well decorated but not the most clean one you could find, there are cockroaches running around..... breakfast options are good the staff are very friendly

This was a fantastic end to our holidays (23rd July). We had a family room (2 interconnecting rooms) which was great. The beds were so comfortable. Breakfast was amazing. A great choice of cereals complemented with nuts & dried fruit. Lots of bread, pastries, croissants & lovely jams & honey. Nicest sausages & bacon I've ever had in France & the scrambled eggs were so fluffy & creamy (not the usually dried fare you get at a buffet). Also homemade fromage frais & fresh fruit salad. Great to also get proper espresso coffee & hot chocolate. The breakfast is expensive (€16 adult/€12 child) but so worth it. The only criticism I would have is that you'd hope for freshly squeezed orange juice at that price. Finally, the hotel staff were all very friendly & helpful, particularly the very efficient lady on reception & lovely lady who served breakfast. Will hopefully return next year & try dinner as the terrasse looks beautiful.

Une nuit dans cet établissement, très bon accueil convivial cordiales et agréable. J'avais la chambre 115 très bonne nuit reposante et calme. Nécessaire de toilette fourni ( Nuxe) grande douche, sèche cheveux. Coffre fort Merci pour l'accueil

Notre séjour avec une smartbox a été un peu décevant. Nous nous attendions à autre chose dans cet établissement 4 étoiles. L'accueil : nous étions chargés mais aucune aide proposée !!! La chambre était minuscule, ne disposant d'aucun rangement, pas de bouilloire, etc... Le repas du soir était bon mais sans plus. Les prestations ne correspondaient pas à un établissement 4 étoiles. Les clients smartbox ne bénéficient peut être pas des mêmes prestations ??? auquel cas il serait bon de le préciser.