캔들우드 스위트 - 체스터 - 필라델피아(Candlewood Suites Chester-Airport Area)

공항에서 조금 멀고 위치도 꽤 외진 곳에 있어요. 처음에 공항 픽업을 약속을 잡았는데, 공항에 도착하니 기사님이 없어 직접 택시를 타야 했습니다. 호텔의 위생 환경은 꽤 좋습니다.전자레인지 및 기타 주방 시설은 물론 욕실과 욕조를 갖춘 작은 스위트룸입니다.전체적인 객실 경험이 꽤 좋습니다.

It was sooo good. :)

직원들은 매우 세심했습니다. 호텔은 대부분 깨끗했습니다. 엘리베이터 중 하나만 작동했고 인터넷이 다운되어 방 열쇠를 받지 못했고 열쇠에 방을 로드할 수 없었습니다. 우리는 거기에 있는 매일 밤 방 열쇠 없이 지냈습니다. 다행히 직원분이 우리를 방까지 안내해주셨어요. 여전히 불편했습니다. 우리가 머무는 동안 인터넷도 작동하지 않았습니다. 에어컨에서 소음이 너무 많이 났는데, 신고했더니 고쳐주셨어요. 호텔 매니저는 이러한 불편함을 고려하여 각 투숙객에게 객실 비용을 할인해 주어야 했지만 그렇게 하지 않았습니다. 나는 여기에 다시 머물지 않을 것입니다.

숙소는 깨끗하고 조용했습니다. 숙소 주변 지역은 안전합니다. 내 숙박 중 가장 좋았던 부분은 모두가 내 숙박을 수용하기 위해 그 이상으로 노력했기 때문에 숙박이었습니다.

Your hotel was clean and well cared for. Front desk staff could be more friendly. Overall a very good experience!

I am writing to express my dissatisfaction with a recent booking experience that I made through *******. On January 9, I reserved a suite at Candlewood Hotel for January 12 through January 14 through *******. Upon my arrival at the hotel, I was informed that there were no suites available and was consequently allocated a studio room. This was not only unexpected but also disappointing, as the specific choice of a suite was crucial for my stay due to a special sleep arrangement. The primary reasons for my complaint are as follows: Misrepresentation of Available Accommodation: The ******* platform showed the availability of a suite at Candlewood Hotel, which led me to believe that my reservation was confirmed for this specific room type. The discrepancy between the booking information and the actual availability at the hotel indicates a lapse in communication or system updates between ******* and the hotel. Lack of Prior Notification: I was not informed prior to my arrival at the hotel that there was a change in my reservation. Had I been notified beforehand, I would have had the opportunity to make alternative arrangements that suited my needs. To resolve the issue, I would appreciate it if you could: Offer a refund or credit for the difference in cost between the suite and the studio room, as compensation for the inconvenience. Provide an explanation as to why the error occurred and what steps are being taken to prevent similar issues in the future.

This hotel, while in an industrial area, is one of the best hotels i have stayed in. Clean, comfortable beds, spacious rooms, with all the amenities. Wonderful experience!

Jeff works in the evening at the reception desk. He is amazing and very respectful. Thank you for making my 2 night stay at this hotel amazing!!!

I’m not sure where to start. This hotel is ok, location is not ideal. There were a lot of sketchy people around it. Some guys came to “use” the ATM, but one was definitely scouting the place, checking around, looking at security, etc. Not sure I would recommend it