이비스 첸나이 시티 센터 - 언 아코르호텔 브랜드

인도의 Accor 호텔에서 보낸 최악의 숙박이었습니다. 심지어 전 세계적으로도요. 아침과 점심 식사 때 레스토랑에서 들리는 음악이 참을 수 없을 정도로 시끄러웠습니다(옆에 앉은 사람의 소리도 들리지 않았습니다). 여러 번 반복해서 요구한 끝에 마침내 소리를 낮추었습니다. 첫 샤워 후 욕실이 물에 잠겼습니다. 리셉션에 신고했지만 다음 날도 문제가 해결되지 않았습니다. 방이 제대로 청소되지 않았고 놀랍게도 제가 오전 2시 30분에 도착했을 때도 누군가가 여전히 청소를 하고 있었습니다. 리셉션 직원은 방이 "준비"될 때까지 5분만 기다리라고 했습니다. 오전 2시 30분이었습니다! 아무도 제 불평을 진지하게 받아들이지 않았습니다. 심지어 고객 서비스 책임자에게 이메일을 보냈지만 답장이 없었습니다. 절대 용납할 수 없습니다.

2일 동안 머물렀고 자정 항공편을 타야 해서 연장했습니다. 객실의 TV는 장식용일 뿐, 쓸모가 없습니다. 리셉션에 말했지만 아무런 조치도 취하지 않았습니다. 객실에서 페인트 냄새가 이상하게 나서 매우 불쾌했습니다. 조식 뷔페 음식 종류는 제가 머무는 동안 매일 거의 같았습니다. 직원들의 환대는 평균 이상입니다. 3성급 호텔에 비해 객실 요금이 꽤 비싸기 때문에 호텔 편의 시설을 개선해야 합니다.

Ibis chennai city center disappointed me in many aspects. 1. Check in: folks at the reception had no clue on how to retrieve my reservation. Multiple people had to be consulted for them to figure out. 2. Customer focus: Had taken two rooms and both fell on the rear of the building where the facade blocked the light coming in. As it is, the room lighting is very dim. I made a request to the reception to allocate at least one room on the other side (facing the road/front of the building) being with senior parents. I was adamantly declined. Despite me noticing several rooms just opposite to ours unoccupied. 3. Upkeep of amenities: The table lamp was unplugged and wouldn't turn on until the maintenance guy showed up. The hair dryer would not work. AC couldn't be adjusted higher than 22 C (strangely !!) Main door of the room was jammed and wouldn't close by itself unless you (me being almost 75 Kg ) to shoulder it into closing. 4. Biggest turn off : Lackluster attitude towards housekeeping. We had plates, bottles lined up on one side of the corridor and the housekeeping trolley parked on the other side. (See the image) Literally I had to navigate between them to reach my room. Made 1st request in person to the reception - no response. Made 2nd request over phone - no response. Made 3rd request in person to the reception with a photo of the situation of the corridor - plates/bottles were cleared & the highlight - the housekeeping trolley remained until I checked out by 8am the next day !!! 5. Management's loot: Overpriced food - Rs. 500 + for any gravy.. Rs. 300 + for sandwich Rs. 180 for a regular sized take away cup of "almost cold" CHAI. All the above wasn't over an extended stay of many days. Just over one night. Whatever name/image the ACCOR groups IBIS brand had/has in other locations is being single handedly damaged by the Chennai City Center folks. Nothing more to say !!

Hotel is fine. What you can expect from an Ibis hotel including great buffets at the restaurant. But the city of Chennai is building an extension of their metro so the city is not very enjoyable for a few years

It was nice stay I. Chennai , good location , staffs are supportive and friendly , lots of shopping malls and entertainment near by , Overall very good hotel for reasonable price .

Good breakfast and suitable for business travellers.