평점의 신뢰성 보장을 위해 단순히 평점의 평균을 계산하는 대신 리뷰의 신뢰도와 투숙객의 숙박 날짜를 고려하여 최종 평점을 결정합니다.
실제 투숙객 리뷰
위치4.6
시설4.4
서비스4.3
청결도4.4
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정렬 기준:
모든 리뷰(137)
높은 평점 리뷰(36)
사진/동영상 리뷰(8)
추천하는 숙소(11)
최고의 위치(11)
맛있는 조식(6)
감동 서비스(6)
편리한 위치(6)
훌륭한 가성비(5)
평점 낮은 리뷰(2)
Alan
스탠다드룸
투숙일: 2024년 11월
커플
리뷰 1개
5.0/5
강력 추천
작성일: 2024년11월11일
We stayed at the Holiday Inn Express in Cheltenham in mid November 2024.
The hotel is very conveniently located close to the town centre shops and other amenities.
The staff at check-in were really helpful.
번역
KellyA
트윈룸
투숙일: 2023년 7월
친구와 여행
리뷰 13개
5.0/5
강력 추천
작성일: 2023년7월23일
Great location in the centre of Cheltenham with all amenities close by. Easy check in and room was clean! We made use of the swimming pool, which was a perfect start to the day. Breakfast was great too with a good selection. Good discount on the parking next door, will stay again!
번역
리뷰어
트윈룸
투숙일: 2024년 10월
가족
리뷰 9개
4.2/5
아주 좋음
작성일: 2024년11월4일
Good location. Hot breakfast
번역
Carmen123
더블룸 (소파베드)
투숙일: 2022년 9월
가족
리뷰 23개
2.2/5
작성일: 2022년9월14일
This is second time we accommodated in this hotel. Everything is terrible!
We changed 3 rooms in order to have a reasonable settled. The first room allocated was very dirty. The red and yellow paint were stained on the carpet as attached in the pictures. The second room being allocated has no air conditioning because the switch near the roof was turning off. We asked for help from the hotel, the staff asked me and my husband to switch it on because the switch was so high that they can’t reach. We couldn’t do it because the switch was not reachable. After some discussion, we changed the third room. We are so exhausted because we are carrying two big luggage cases and two big back bags! The staff did not offer any help any way. At the end, we need over 45 minutes just to settle the room in a non rush hour.
The most terrible thing happened in the second morning! Our door was sudden opened around 10:20. When I was having hair blew, I have to stand behind the door. Someone
use the key card to open our room door. As my husband is in the room, my reaction was force close the door immediately. I heard a lady said ‘Oh no’ and because I’m so scared, my husband try to open the door again and find what happened. But we saw no one in the corridor and no housekeeping trolleys as well. We reported to the reception immediately because there may be security problems. They said they will try to find out the reason and they guess the one opened the door should be housekeeping. However there was no follow up so I tried to call for the manager. Even meeting with the duty manager, Mr Carlum, there was no updated information. It seems nothing happened.
The reasons for choosing to accommodate in the hotel but not air BnB was ‘security’. I’m near fifty and I accommodate in the hotel for over thirty years. We go travelling nearly 2 to 3 times a year. We have never met such ridiculous things before!
Even the truth is the housekeeper doing the housekeeping. They have to give us some time to walk to open the door after knocking the door. The normal practice should be knock the door and say housekeeping, giving the guests some time to open the door or knock the door and wait a moment for no one answer, then open the door. But please NEVER NEVER knock the door and open the door immediately!! Besides, we have NOT hang the tag ‘ready for housekeeping’! The things happened around 10:20 in the morning. The normal check out time for the hotel was 11am and check in time was 3pm. If the things happened around 1pm, it may be not so terrible!
To conclude, the hotel management is rubbish! That’s not only the fault of the housekeeping. The management did have the responsibility! Their training system is ****. What we guess the problem was there were some wrong information sent to the housekeeping and they were just not doing the job well.
After reporting to the reception the case, there was no answer. After talking to the duty manager and leave further contact information, there was still no answer and follow up!