아쿠아 판타지 아쿠아파크 호텔 & 스파 - 올 인클루시브에서는 바쁜 일정 후 휴식시간을 보낼 수 있는 편안한 객실이 마련되어 있습니다. 아쿠아 판타지 아쿠아파크 호텔 & 스파 - 올 인클루시브 예약은 셀주크 여행을 더욱 편안하게 만들어 드립니다. 호텔은 Selçuk에서 단, 12km 정도 거리에 있고, 아드난 메데레스 공항에서는 단, 59km 정도 거리로 가까워 이동이 편리합니다. 셀주크의 Efes Convention Center, Kusadasi, Adaland, Selçuk Belediyesi Halk Plajı 등 인기 관광지들이 호텔과 가깝게 있어, 즐거운 셀주크 관광을 즐기실 수 있습니다. 여가시간에는 호텔의 다양한 여가시설로 알찬 시간을 보내실 수 있습니다. 호텔에서는 쾌적하고 편안한 주차 서비스를 제공합니다. 많은 여행자들이 선정한 호텔 시설 부문 1위의 호텔입니다.
'This was our first family trip with our 16-month-old baby and also our first holiday after 3 years. Our last trip was to Jungle Aqua Hurghada, so we were really looking forward to this one.
We stayed at Aqua Park and booked through Trip.com for 2 adults and 1 infant. However, on arrival the reception staff embarrassed us by saying, in front of other guests, that we had only booked for 2 adults and not for 3 people. I showed them my booking confirmation clearly stating 2 adults and 1 child. After speaking to someone else, the receptionist simply said “okay fine” with no apology or explanation for the misunderstanding.
We were then given a room at the very end of the corridor, far from the lift, despite them clearly seeing we had a baby with us.
Another issue was the confusion around the “Ultra All Inclusive” package. We were told snacks and drinks were not included and that we would have to pay extra. We were also told we could not eat anywhere except the main restaurant, which only had around 4 dishes available on the first day. Whenever we asked questions at reception, the staff were not helpful and just kept saying “no, no, no” without properly explaining anything.
After I contacted Trip.com and complained, things improved slightly, possibly after they spoke with the hotel. But I was still charged almost £90 extra for my 16-month-old baby’s stay, which made no sense to me.
By the third day, the food situation became better, but then the bathroom started leaking. We called reception and they temporarily fixed the flush, but it leaked again afterwards. Since we only had 2 days left of our 6-day trip, we didn’t bother reporting it again.
Overall, this holiday was mentally exhausting rather than relaxing. We came back feeling stressed instead of refreshed. Unfortunately, due to the poor communication, lack of customer service, and overall chaos during our stay, I would not book this hotel again
Location and views of this hotel is extremely recommended but services letting it down. Hope things get better for others.'