울름 가성비 호텔

'Hôtel propre, calme, personnel à la réception disponible. Situé à environ 30 minutes à pied du centre ville et 10min à pied de la gare'

'호텔 자체는 편안했고, 조식도 맛있었으며, 투숙 기간 동안 만난 다른 직원들도 친절하고 도움이 되었습니다. 하지만 체크인 과정은 매우 실망스러웠습니다. 저는 트립닷컴을 통해 성인 2명과 어린이 1명으로 디럭스룸을 예약했습니다. 예약 내역에는 분명히 성인 2명과 어린이 1명으로 기재되어 있었고, 도착 전에 소파베드를 준비해 달라는 특별 요청도 했습니다. 체크인 시 프런트 직원은 예약 내역에 성인 2명만 기재되어 있다며 소파베드가 준비되지 않았다고 말했습니다. 성인 2명과 어린이 1명으로 명확하게 기재된 예약 확인서를 보여주자, 직원은 호텔 측에서 그런 정보를 받지 못했다고 주장했습니다. 호텔과 예약 플랫폼 간의 의사소통 오류는 이해할 수 있습니다. 하지만 가장 실망스러웠던 것은 프런트 직원의 태도였습니다. 사과 한마디도 없었고, 문제를 해결하려는 노력도, 도움을 주려는 의지도 전혀 없었습니다. 조식 장소나 호텔 시설과 같은 기본적인 정보조차 제가 직접 물어봐야만 알 수 있었습니다. 피드백을 드리기 위해 이름을 여쭤봤지만, 그녀는 거절하며 ”굳이 말씀드릴 필요 없어요.”라고 대답했습니다. 이 리뷰는 소파 침대 자체에 대한 것이 아니라, 체크인 과정에서 받은 불친절하고 비전문적인 서비스에 대한 것입니다. 다행히 그 이후의 숙박과 다른 직원들과의 소통은 훨씬 더 만족스러웠습니다.'

'괜찮은 숙소였고 울름 중앙역(Ulm Hbf)에서 매우 가까웠습니다. 여러 대중교통을 걸어서 이용할 수 있는 거리였습니다. 체크인도 빠르고 간편했습니다. 객실에는 기본적인 편의시설이 모두 갖춰져 있고 매우 편안했습니다.'

'We enjoyed the comfort and quietness of this hotel. It is an economical hotel close to Ulm's train station as well. The location is ok and it is about a 10 minute walk from the train station and Ulm Munster. There isn't much nearby but most spots to see in Ulm are about 10 to 20 minutes away and there are plenty of good restaurants throughout Ulm that aren't too far away from the hotel. This is a true economy hotel and it has standard offerings similar to other B&B hotels. They have a small table, a couple of stools, a small TV and some space to hang up clothes and put your things. The bed is comfy, the wifi is good, the room was clean, and the room was very quiet at night. The temperature was easy to control for our room with the AC unit that blew plenty of heat in December and quickly warmed up the room. We also learned during this stay that you could borrow a kettle at the front desk but you need to pay for the tea bags. The bathroom was good and the shower offers good pressure and the temperature is easy to control. You may want to consider bringing your own products because they have an all in one body cleanser here. One thing we thought could improve the hotel is a better means to access the hotel if you arrive early because they don't always leave the door open/unlocked as we found out when we arrived to drop off our bags around 11 am. Not all staff here speak English either but they were good when we checked in. They do have a self check in kiosk outside the lobby but it didn't seem to be working when we visited and we would be slightly concerned if we came very late to check in because it seems their front desk is not always manned. They use a code to access the hotel after hours but you need to check in first and that same code is used to unlock your room's door. The hotel has street parking nearby as well as a parking garage underneath. The hotel offers a discounted breakfast if you use their application and there may be a membership to get a free breakfast during your stay. They have drinks, snacks and pizza available at the front desk too.'

'Maritim standard is always good, first room had a smoke smell but they were happy to change. Breakfast is too expensive tough, but the piano bar is a highlight.'