페어필드 인 & 스위트 바이 메리어트 샬롯스빌 다운타운/유니버시티 에어리어

#好評#對安全性，鄰近活動，房間大小，床品舒適度，梳洗用品滿意；体验良好，酒店设施、卫生状况、早餐与服务符合万豪品牌的特质，环境良好、安全，出行方便，有需要还会再次入住，万豪品牌值得信赖。

BAD Service / no appreciation Our company sends teams out to work in various areas may times a year. They typically love Marriott hotels, but unfortunately, we will not be booking with them anymore. We've spent a lot of money in hotels annually, most of which were Marriott or assoc. Typically with no issues whatsoever. Until now, this particular trip was cut short due to heavy snow that my team could not work in, when we ask for any kind of help, as in, a partial refund or booking the same amounts of rooms the following week. We were told to essentially "take a hike", and "our policy is no refunds at all ever". This was very disappointing that we did not get any kind of assistance and wasted three night's stay for two rooms. I fully understand policies and their stance, but I feel like with the amount of past and potential future business. There would have been some kind of "customer care" assistance. Thanks!