메리어트 프랜치맨즈 코브

This resort exceeded our expectations. From check in to check out everything was outstanding. The staff are amazing, welcoming, knowledgeable, responsive. The views of the apartments are just breathtaking. The housekeeping team was great too. Thank you for a memorable experience. We will come back.

We have been owners at the Cove since 2008 & always look forward to our 2 week stay in March. The villas are spacious & well appointed. The beach is nice for snorkeling & soaking up the sun. Great addition of the beach bar service & tables on the dock. With the Westin now open access to their amenities is a plus. Love the spa! The ferry shuttle to town is a great convenience as town traffic can be heavy. Navigating around the cruise boats is easy; those heavy days I hang out on the beach. Always love seeing many of the same staff each year. Marvin makes my beach days a delight… I love him! He makes sure the beach looks great each morning!

I rarely leave reviews, but the service during just our first few hours at Marriott Frenchman’s Cove has been so disappointing that it warrants attention—especially for anyone considering investing in their Encore package or timeshare program. We arrived and were immediately directed to the concierge desk for activities. The young man working there was on his phone, didn’t acknowledge us, and left us sitting there for nearly 10 minutes without a single greeting or explanation. When we politely mentioned this to a manager, they shrugged it off and did absolutely nothing to address it. Later that evening, my mother-in-law and I went to the on-site restaurant at 9:30 p.m.—well within their posted hours (they close at 10). Instead of being welcomed, we were met with sneers and eye-rolls from the staff, who were visibly irritated that we had the nerve to show up “late.” No greeting, no courtesy—just open hostility for simply walking in. This level of service would be unacceptable at a budget hotel, let alone at a Marriott-branded resort that’s actively trying to pitch timeshares to guests. If this is how they treat potential buyers, I can’t imagine how they treat owners. Frenchman’s Cove is a beautiful location, but management needs to take a hard look at the culture they’re fostering. Guests shouldn’t have to feel like a burden simply for showing up.

I tend to write reviews only if I believe it to be exceptionally good or exceptionally disappointing. This review is a bit different. The Marriott Frenchman’s Cove had some parts that were outstanding and others where we continued to be frustrated. First the good, amazingly beautiful property in a prime location. The pool and beach are outstanding. The second part of the resort that we enjoyed were the people working there. Everyone was very friendly and accommodating. When we had some issues that I will mention soon, they took good care of us and made up for some of the problems. For that reason I went with 4 stars instead of 3. To the problems. First the food. Disappointing is an under statement. The resort is a bit isolated so the food options are already very limited. So to have the one restaurant available to you be so bad, really brings down the overall experience. For us the first issue led to the second. Since the food was so poor, we ended up going to the Westin next door for most meals. The Westin is a beautiful redone property with a lot of great food options. Even their marketplace had better pricing. The issue we had, the Marriott shuttle set up was terrible. They advertise shuttles every hour, which just doesn’t make logical sense. The Westin, another Marriott property is less than a 5 min drive away. A shuttle is the only way back or forth. So we would take a shuttle on the hour and be stuck there till the next hour to get back. The Westin runs their own shuttles but not to the Marriott unless they aren’t busy with their own guests. A couple other more minor issues. We found a lot of contradictions from different staff members, as previously stated they were all very nice. But the details just weren’t there. We also had some challenges with the “tour” from the vacation club. We understood that this sales pitch and free offer is part of the vacation club experience. However we had a major issue, albeit resolved in the end, with how ours was scheduled and what was allowed and not. In the end. We enjoyed this property and this destination a lot. A recommendation from our experience. Rent a car. Don’t rely on taxis or the shuttle and don’t waste your time eating on property. Otherwise, it is a great spot.

Beautiful resort. The rooms were comfortable, clean and nicely decorated. Friendly staff. Great location. The beach was small but there were floating pads you could swim out to and lay on. The water was perfect and we snorkeled. Saw a lot of beautiful sea life. The pool was newly remodeled. Only one restaurant. Slowish service and small menu.

The Marriott Frenchman's Cove is a beautiful resort. The grounds were well kept and the accommodations were very good. The staff were friendly. My only concern was for the semi feral cats residing on this property. In the evenings 1-3 cats showed up in the outdoor dining and pool area begging for food. None of the more tame cats were spayed or neutered and I quickly discovered several four to six month old kittens on the grounds as well. I counted close to one dozen cats on the property during our stay. I was not disturbed by the cats themselves but I am very disturbed by a large corporation such as Marriott choosing to ignore this problem rather than taking a humanitarian and proactive approach to it. This problem could easily be addressed by trapping, neutering and releasing (TNR)the cats where they live. Exterminating community cats only results in more cats moving in and taking their place. The TNR program keeps the existing cats healthier and prevents the population from multiplying. Another benefit is that spayed females will not allow other cats to move in to the colony. There is a Humane Society on the island and I'm sure they could helpful with the process. I hope the Marriott will address this problem humanely.