Clarion Hotel Charlecote Pheasant

Originally booked in for three nights extended it to five, would have been longer but they are fully booked. Nice clean room in a good location, friendly and helpful staff, will be returning. Nice Sunday roast yesterday evening enjoyed it very much.

Superb, helpful and friendly staff at every interaction, they should be genuinely very pleased with the service they offer. Excellent food in the restaurant for dinner, only thing I’d perhaps change about breakfast is slightly better quality produce for the cooked sausages. But overall, an enjoyable stay in excellent accommodation.

The web site shows wonderful photos. The reality is totally different. They don't provide what is advertised, and refuse to cancel. Shabby room, paper-thin walls, shower door off its runners, ran out of breakfast halfway through.

Insufficient staffing level Our stay was overshadowed by a coach party booking - The other paying guests (clearly paying more for the privilege) were ignored because of the lack of staff. Breakfast was of a poor quality and the service was none existent. The Manager said that this had happened "quite a lot". Although the staff that were on duty were as helpful as they could be - The Hotel clearly has insufficient staff to deal with the number of guests and obviously rely mostly on coach parties for revenue at the expense of other guests. Our evening meal was also unacceptable. We were refunded the cost of the meal and the cost of breakfast. We checked out earlier than we had originally intended because of the disappointing experience.

Not great value for the price Rooms are quite dated. Mismatched furnishings add to the air of general neglect. TV remote didn’t work.. Dinner menu was quite limited and although we only a party of 3 people, one of my colleagues food was served 10 minutes after the rest. Quality of the food was OK. On a more positive note, the staff were good, attentive and courteous.

Average at best. Food choice on the night I stayed was very limited, and curry I had was poor. I wouldn’t stay again