Every once in a while there is a place that leaves you wishing you could give more than 5 stars, Querini Luxury Suites is just that! I would give 10 stars if I could! There are two elements at play here - the host and the property itself. First off, Maria is a SUPER host! From the original booking inquiry through check-out, she was timely in response, willing to help in ANY way possible and made herself available for the smallest inquiry! Despite the time difference before we arrived in Greece from the U.S., Maria would respond at all hours, which made our planning more efficient, not having to wait until the next day for reply. Once we arrived, she kept us apprised of changes to Covid policies within the country and Crete, and even helped facilitate a cab when we could not find one at the port once we disembarked the ferry. Additionally, she contacted pharmacies for us regarding testing, etc. On top of all of this, Maria met us for check-in to help with luggage and provide an overview of the property - AND - she met us for check-out to ensure we got in the car she arranged. This was a world-class experience thanks to Maria! Now, the property itself! One benefit of traveling in the off-season (mid-November) is we were able to find some deals that we may not have otherwise been able to afford in peak summer season. The superior suite was overly spacious (great given we had a 2 year old and 5 year old with us) and also offers a rooftop hot tub/spa! One thing to note (which did not impact us) is it does require stairs to get to the room. The location is GREAT! Located adjacent to the municipal market in old town, there is charm, character, shopping and dining literally outside of your front door! Maria had a welcome package for us and complimentary wine/beer in the fridge. She also provided an array of recommendations for our time in Chania. I cannot recommend this property enough! There is zero question we would STAY HERE AGAIN if ever in Chania!!!
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