챈들러 노조미 도크 공원 근처 호텔

Hotel accommodations we're great as usual, disappointed with dinner choices for a five star hotel. Choice of 2 fast food eateries, Bar food or one sit down Asian restaurant or a fine dine steakhouse. Poor choices especially staying for 3 or more nights.

My husband and I have just completed a stay at this hotel. The room itself was nice, clean and comfy. However, Alexandria at the front desk was not nice at all. She had a bad attitude in general. My husband, myself and our dog had just completed a lengthy amazing stay at a Sonesta ES Suites, but unfortunately there were no availabilities for the upcoming dates. So we decided to go to this hotel since it was reasonably priced. We are having work done on our house that is taking longer than expected so we had a lot of bags and belongings with us. My husband called ahead and asked for a ground floor room for our pet, and mentioned this. When we arrived however, they didn’t charge us the deposit for the pet which we honestly did not realize at the time. When my husband went to the front desk later on to get a snack, Alexandria very rudely told him that “a maintenance man saw a dog go into your room” in an accusatory manner. My husband attempted to pay the deposit at that time but had problems with his credit card. We paid the next day, even though our dog ended up leaving to stay with friends. As if that wasn’t bad enough, this morning I went down to the front desk around 11:15, to ask about a luggage cart and a possible later checkout (even by 12:30, nothing big) she rudely said No, we are fully booked,etc, etc. I then asked her for a luggage cart because we had a lot of bags (as mentioned above) and she said, We’ll if there’s none at the front then we don’t have any available. Not, let me ask housekeeping or any type of help. Luckily a housekeeper passed by and was concerned and wanted to help and got a luggage cart for me. When I checked out, before I returned room keys, I asked if she could allow the room key to work at the side door where we were packing up our car and she said, No they stopped working at 12 o’clock. I am a very well seasoned traveler, who has lived in many different states and 2 foreign countries and this person was one of the most rude and unhelpful people I have encountered at a front desk. If this is the impression you want to put out about your brand culture, then that’s not good business sense. The reception desk is the face of your hotel and should be run by a pleasant , helpful person, not someone who couldn’t care less about the vibes they put out. Disappointed is not the word and rest assured we will never be back. 2 Stars for clean, comfy room and nice housekeeper.

깨끗하고 단순하며 모든 것에 가깝습니다. 우리는 또 다른 야구 토너먼트를 위해 이 호텔에 머물렀습니다. 우리는 캘리포니아 출신이고 길을 몰랐지만 이곳은 훌륭한 위치였습니다. 쇼핑몰 바로 건너편에 있습니다. 쇼핑몰에는 많은 음식 옵션과 많은 쇼핑이 있습니다. 호텔 자체는 매우 녹색이었고 EV 충전기, 물병 충전소 및 아침에 좋은 아침 식사와 같은 많은 옵션을 제공했습니다. 호텔 구내에는 바나 레스토랑이 없지만 우리가 거기에 있는 동안 주중에 며칠 밤 무료 와인과 맥주와 함께 행복한 시간을 보냈습니다. 수영장은 매우 기본적이고 작지만 우리는 즐거웠습니다.

My experience at this location was phenomenal! My husband and I were coming off a 3 day hiking expedition in the Grand Canyon and planned to drive further south to Saguaro NP and wanted a nice place to rest inbetween, but it also happened to be our 10yr wedding anniversary (Jan 14th). I called a few hours in advance and spoke to Elijah at the front desk to see if there was a romance package I could book last minute. He wasn't sure, BUT when we arrived he had spoken to his manager and was able to secure us an upgraded room and a small bottle of wine for our anniversary. We were thrilled and Elijah was so sweet to get something worked out last minute on our behalf. Besides our excellent experience, the hotel itself was clean and well-located with several nearby restaurants. I can't recommend this hotel enough! Thank you!

직원들은 매우 친절했고 항상 이용 가능했습니다. 주차 공간이 충분했습니다. 객실은 넓고 침대는 편안했습니다.

This was the worst stay I’ve had in Phoenix metro area. I have stayed at 63 different hotels in the Phoenix metro area in the last year, and though there’s other bad hotels out here, this one feels deliberate in its intention. There are some obvious staffing issues at this facility, with the exception of front desk Bob who was very professional and comes across as very experienced. My issue was a simple one really, one that most hotels would never stoop to. (Disclaimer, I am a Marriott employee, and as a manager myself am afforded discounted room stays) we had a small house fire 2 years ago that put us in hotels ( I was with Hilton group then but same deal there) for a month or so. As I result I started my blog which I can not advertise here but I reach thousands of Marriott guests 3 times a week writing reviews of area hotels. I will stay at 3 different hotels a week because I have 2 jobs and 1 overnight 4 days a week. I don’t bother renting an apartment or house for the moment this is much cheaper and no upkeep. I know everything about the hotel business. I’ve been a general manager of the knickerbocker in Chicago in the 90’s and have held every single position possible over the last nearly 40 years in this business. So when I say I know what is supposed to happen at the front of the house and the back of the house you can count on my professional accuracy. So I was really disappointed with this hotel’s extremely unprofessional approach to what I viewed as a “customer comes last” policy. Like I said, the issue would have been a nonissue at every other major Marriott in the area ( granted this is a tiny hotel, they still should follow our standards) but I checked in early and front desk Brandon insisted I pay double for the discounted room. No other hotel would have even brought up the early check-in and I check in to my hotel every time at the same time of day. Brandon said he wouldn’t budge. I was even kind enough to explain “you can ask a guest to double pay but we usually only reserve that policy for situations where granting the guest the courtesy of early check-in will cost the hotel. But since this is a vacant ready room and the hotel will not be able to sell the room prior to check in we always accommodate the guests needs, because it costs nothing of the hotel”. Brandon looked at my like I had two heads. He clearly didn’t understand this simple principle followed by all the rest of us. But I paid it because I would be charged anyway for late cancellation. I figured the next day (‘Monday) I’ll explain to the manager and get my money back. HA. Lol. I was sadly mistaken there. Thomas Munoz the manger of the hotel, doubled down Brandon’s view of telling me how many hours before regular check in it was and that because of that “he had to charge me”. I said ok but...then I repeated the economics lesson I was kind enough to share with his front desk associate. I got the same blank stare. Funny thing is I know that these 2 guy

나는 하룻밤 만 머물 렀지 만 내 체류에 매우 만족했습니다. 나는 꽤 크고 편안한 스위트 룸으로 업그레이드되었습니다. 방은 매우 깨끗했습니다. 나는 직원들이 매우 도움이되고 친절하다는 것을 알았습니다. 유일한 단점은 당신이 가벼운 잠자는 사람이라면 고속도로 교통량을들을 수 있다는 것입니다. 많은 지역이 제한을 해제하고 있기 때문에 코비드 보호가 여전히 자리를 잡았습니다. 나는이 지역에 가족이 있으며 다시 여기에 머물기로 결정합니다.

Terrible!!! No water for entire day and no answers from incompetent people for resolution. There are dozens of people at the front desk demanding relief and Hilton is doing nothing. I called Hilton corp to have them transfer my 2 reservations to another Hilton with vacancies and Jacob says he can’t comp me any rooms until the following day. Asked to speak to jacobs manager and he says he’s the manager. He was totally worthless. Now we are stuck here with absolutely terrible customer service for such a catastrophic situation. Hilton is terrible.

Not my first stay here at Crowne Plaza Resort Phoenix-Chandler Golf. Hotel staff have always been welcoming, friendly and courteous. Rooms are comfortable, spacious and inviting. Minor issues/concerns are addressed immediately (ran out of bath gel in shower). Hotel is a short drive from airport, within walking distance of the corporate office and many great restaurants, bars and coffee shops.