Sonesta ES Suites Atlanta - Perimeter Center East

Súper! Falta mejor limpieza pero todo bien

If I could do negative stars I would. The lady at the front desk was so super rude unlike anything I ever experienced in my whole 35 years of life, never encountered anyone like her checking in at hotel, or restaurants, or any customer service type place. Dominique Shannon should be working a job by herself cleaning rooms where she encounters nobody, not at a front desk as the face of a business delivering the worse customer service in history.

I wouldn't give this "motel" a 1 star review if no stars was an option. We arrived around midnight and everyone was tired from a long day driving. We had two rooms. One room had vomit in the tub and was just dirty in general. There was also a leak dripping from the ceiling. The other room had a nasty stained mattress in the pull out couch. No bedding available for the pullout if we did want to use it. The carpet in the rooms was damp. The door on both rooms was loose and did not feel secure. The entire property smelled of *********. The person working the desk was pleasant but could not do anything to make the situation right, other than to say she would leave a note for the manager to call us in the morning. It has been 5 days and I have called to speak to a manager multiple times and we still have not received a call. The situation was bad enough that we left and got rooms at a different hotel. I've never been in a situation where I felt it was necessary to do that before. I will never stay at this hotel again, and doubt I will even stay at any hotel run by Sonesta again. Due to no response from hotel management, I have now made a complaint with the BBB to try and get my money back. AVOID THIS PLACE!!!