아노바 호텔 & 스파

What a quite appalling one night stay. If you want customer service, do not stay here under any circumstances. A quite disgraceful young waitress masquerading as some grand Madam maitre’d subjected my wife to a barrage of abuse, ending up with her throwing a bowl of cold, soggy chips across the table at her. A children’s meal that had been 45 minutes in the waiting, for which she was made to feel as though it was an enormous privilege to even ask for in the first place. This left my wife in tears, shaking and quickly retreated to our room with our children. But wait, it gets much, much better. When I then robustly informed the reception staff of what had happened, to whom my wife had already complained at the time about the young waitresses aggressive and intimidating behaviour, I was met with complete and utter nonchalance. The young waitress eventually appeared, refused to even contemplate apologising, referring to my wife in derogatory terms and then, given another chance, starting hurling a tirade of abuse at me across the bar, suggesting that I ‘get another drink and shut up’…! In front of a whole hotel of guests. The next morning, the receptionist told me to calm down when I asked to discuss what had transpired the evening before, all in front of her very eyes. The next morning, when checking out, I demanded to speak with the owner of the hotel, seeking compensation for the volley of abuse directed at my wife for simply asking for a children’s meal (as a guest of the hotel). The young waitress, now acting sheepish was waiting in the wings behind her big boss, trying to prevaricate her way out of the situation, offering up that she had no problem with my wife and was prepared to apologise to her!!!! But she wasn’t prepared to apologise to me!!! What planet is she living on? When I demanded some form of compensation for how my wife had been treated from the owner/ big boss he flat refused and then started calling the police…..! On reflection, the police should have been called - the hospitality police, for crimes against service. What a complete and utter disgrace. What makes it even more other worldly is that we have been staying with the Anova group for the last 3 years, spending €10k with them in that time. Imagine how they would treat you if you were staying for the first time…!

This hotel is amazing. The staff are fantastic, from Paul the mixologist, to Mode, Arthur, Paul & more in the dining room. The food was simply outstanding, everything you could hope for. Breakfast of Ham, various types, the same with cheeses, Yoghurt, fruit, nuts, cereals, eggs, scrambles & boiled, bacon, pancakes, freshly squeezed orange & apple juice, the bread & croissant simply gorgeous. Dinner comprised of x 3 starter options, 2 main options & dessert, expertly prepared & presented, very high end dining. The rooms were immaculate, the beds & pillows sublime, (I was in the bed business, so trust me), like sleeping on a cloud. We were a mixed party of four & all agree that there was nothing that could be improved upon. Thank you all for your attention & care. Missing you all xx Here’s to a return in 2026. Suzi Boo xx