Errigal Country House Hotel

From.start to finish it was purely so relaxing. My friend and I went for the Rory package deal aka vip stay deal. It was fabulous. The R&R is gorgeous, we booked spa in the hotel separately and it was so relaxing along with refreshments. The food in the bar that night was lovely. Our room had a huge balcony and the sun was beaming on it in the mornings, a lovely way to wake up. Defo recommend oh and the selection at breakfast was brilliant too. Well done staff!!

It has been a week since I was at the Errigal Country House and I am still waiting on the hotel to contact me. Let me start off by saying the Errigal hotel is a lovely place, a lot of hard work has been done to make it an elegant luxury establishment, but this hard work is being let down by the customer service, especially the customer service I received. I stayed and paid for a Deluxe Double room (which was well decorated and comfortable) but when I got into the room it was cold so I decided to turn up the radiator, the radiator came off the wall, I replaced it back on it’s holding, it was unexpected. I then went to iron my clothes with the iron provided as soon as I plugged it in I got an electric shock up my arm, I investigated the cable and it was damaged and warped, not a good start to our stay. I went to the reception but before I did my wife called me into the bathroom she was about to take a shower but it was more like a bath because the water wasn’t going anywhere. I reported this to the receptionist and showed the lady the photos I had taken, she did apologise, but I wanted to speak to the manager about the issues, a manager was unavailable, I thought the manager would get in touch, inspect the issues but there was nothing. I came back to reception on my way to dinner, there was a different receptionist, again no manager was available, wouldn’t be available till the next morning and still the issues in the room were not inspected or resolved. On check out the next morning I reported the issues to another receptionist and asked if the manager was available, but this time I was told it was the manager’s day off. How difficult is it to contact a customer, and I would have preferred not to write this review. I have added photos of a couple of the issues but this site wouldn’t let upload the videos of the bath/shower