Sydney premium detailing 주변 호텔을 찾고 계시나요? 실제 투숙객이 남긴 리뷰를 확인해 보세요.

맞춤형 호주 Castle Hill 호텔 추천

Sydney premium detailing 주변 인기 호텔을 알아보세요

조식 포함

페퍼스 더 힐스  로지
4.3/583생생 리뷰

페퍼스 더 힐스 로지

Castle Hill|Sydney premium detailing까지 거리: 1.08km
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

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Castle Hill 호텔 후기

Sydney premium detailing 주변 호텔을 찾고 계시나요? 객실 요금과 리뷰를 비교하고 마음에 쏙 드는 호텔을 예약하세요.
Mantra Castle Hill Sydney
3.8/572생생 리뷰
호텔의 위치는 조용하고 객실은 깨끗하고 편안합니다. Hills Showground 지하철역에서 멀지 않은 Castle Tower 쇼핑센터까지 차로 10분 이내, 대만족!
페퍼스 더 힐스  로지
4.3/583생생 리뷰
25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!
Mantra Castle Hill Sydney
3.8/53생생 리뷰
직원의 서비스는 정말 훌륭하고 도움이 됩니다. 불행히도 아파트는 약간 낡았고 소파는 낡았습니다. 아파트에서 모든 것을 할 수 있도록 모든 것을 갖추고 있습니다. 식기 세척기, 세탁기 및 건조기, 무료 주차장 및 Wi-Fi. 가족과 함께 여행하고 싶다면 커넥팅룸도 예약할 수 있습니다. 현명한 위치, 당신은 차가 있어야합니다. 버스와 지하철로 걸어가는 것은 성가신 일입니다. 차로 몇 분 거리에 지하철, 상점, 펍, 볼링이 있습니다. 가격대비 장소는 괜찮습니다.

FAQ (자주하는질문)

  • Sydney premium detailing 주변 가장 인기 있는 호텔은 어디인가요?

    페퍼스 더 힐스 로지,Mantra Castle Hill SydneyMantra Castle Hill Sydney 호텔은 호캉스에 적합한 베스트 인기 호텔입니다.

  • Sydney premium detailing 근처 무료 Wi-Fi를 제공하는 호텔은 어디인가요?

    출장 또는 휴가와 같이 어떤 여행이든 호텔을 고려할때 '인터넷 Wi-Fi'는 여행에 절대 빠질 수 없는 필수 요소 중 하나입니다. 페퍼스 더 힐스 로지,Mantra Castle Hill SydneyMantra Castle Hill Sydney 호텔은 초고속 무료 Wi-Fi를 제공합니다. 지금 확인해보세요!

  • Sydney premium detailing 근처 피트니스 시설이 있는 호텔은 어디인가요?

    여행 중에도 잊지않고 건강한 하루를 보내는 방법이 있을까요? 피트니스 시설을 잘 갖춘 호텔을 예약해보세요. 페퍼스 더 힐스 로지,Mantra Castle Hill SydneyMantra Castle Hill Sydney 호텔은 피트니스 시설을 잘 갖추고 있으며 세심한 맞춤형 서비스를 제공하는 웰니스 호텔입니다.

  • Sydney premium detailing에서 접근성이 좋은 호텔은 어디인가요?

    페퍼스 더 힐스 로지Mantra Castle Hill Sydney 호텔은 장애인 전용 편의시설이 잘 갖춰진 인기 호텔입니다.

  • Sydney premium detailing 근처 금연 객실이 있는 호텔은 어디인가요?

    호텔 예약 시 쾌적한 객실 환경이 점점 더 중요시되는 요즘, 페퍼스 더 힐스 로지,Mantra Castle Hill SydneyMantra Castle Hill Sydney 호텔은 쾌적한 호텔 스테이를 위하여 금연 객실을 잘 갖추고 있는 인기 호텔입니다.

  • Sydney premium detailing 주변 추천 호텔은 어디인가요?

    호텔 스테이에 적합한 호텔을 찾으세요? 페퍼스 더 힐스 로지,Mantra Castle Hill SydneyMantra Castle Hill Sydney 호텔은 어떠세요? 이용객들이 뽑은 최고 평점을 자랑하는 베스트 호텔입니다. 판매가 완료되기 전에 서둘러 예약하세요!

  • Sydney premium detailing 주변 레스토랑이 있는 인기 호텔은 어디인가요?

    여행에서 빠질 수 없는 로컬 맛집 투어, 입소문이 자자한 줄 서서 먹는 맛집부터 현지 사람들에게 사랑받는 맛집들이 즐비한 거리에 위치한 페퍼스 더 힐스 로지 호텔을 확인해보세요! 멀리갈 필요 없이 호텔 주변 맛집에서 현지 분위기도 느끼면서 즐거운 시간을 보내보세요.