픽업서비스 갖춘 인기 Castle Hill 호텔

직원의 서비스는 정말 훌륭하고 도움이 됩니다. 불행히도 아파트는 약간 낡았고 소파는 낡았습니다. 아파트에서 모든 것을 할 수 있도록 모든 것을 갖추고 있습니다. 식기 세척기, 세탁기 및 건조기, 무료 주차장 및 Wi-Fi. 가족과 함께 여행하고 싶다면 커넥팅룸도 예약할 수 있습니다. 현명한 위치, 당신은 차가 있어야합니다. 버스와 지하철로 걸어가는 것은 성가신 일입니다. 차로 몇 분 거리에 지하철, 상점, 펍, 볼링이 있습니다. 가격대비 장소는 괜찮습니다.

25 December 11:50pm I arrived at Hills Lodge after my husband had booked me in online. I requested an upgrade for my room which I mentioned I was willing and able to pay for but was informed I was in the last room available for the night a queen standard. This was a 15+ minutes conversation which matters because I had informed the front desk team I had just been discharged for severely swollen legs and high blood pressure needed to rest immediately. A lovely porter assisted me with my bags and acknowledged my interaction with front desk had been challenging and difficult to understand. When we arrived at the room the bed was not made the sheets were sloppy tucked under the pillows and the sheets werehanging out of the sides and there was a big dip in the middle like someone had been sitting there , I was SHOCKED I told the porter who tried to convince me the bed was made and it had just been made in a rush. I refused to settle in as I could tell it was an unmade bed , I then saw a bin with RUBBISH in it, 2 Pepsi cans, KFC packets and showed him, he checked the bathroom and saw towels on the rack and open soap at the sink. He apologised and told me he’d call reception to organise another room. He tried to convince me this was unusual for the hotel. I was still aghast as the cost did not correlate with this tardiness. The front desk then organised another room for me down the hall “an upgrade” they said. It was a suite with a separate lounge - however to my surprise I had been told there was no more rooms available when I checked in 30mins before and there’s no way they would have prepared a room in 20mins. The room was presentable but the curtain had a big red stain on it (forgot to take a picture) and the carpet dusty and old. I told my husband of my experience but because it was 1am on Boxing Day and the state of my body I had nowhere else to go. I stayed there till the morning and left early for personal reasons and thankful I did not have to stay another moment there. A few days later I called the hotel and told them my ordeal - the manager was polite but I was disappointed in how he kept trying to excuse the front desk’s behaviour. He told me how another guest had given the front desk guy a glowing review. I was not rude when I called him but just factual and encouraged him to make improvements for his team and in how they receive guests. His comments made me wonder why would the front desk treat me like that. I was unwell, with a baby in hospital and a husband away. Did I not deserve compassion and good customer service. It made me wonder was it the colour of my skin? I’ll never know but one thing I know is to encourage you to speak out if something looks wrong! You’re paying for this service and if you’re going to stay at Hills Lodge - good luck. I would not personally use my hard earned dollars to stay there. Very disappointed customer. Hills Lodge - excellence matters not sure how you got 4 stars but please DO BETTER!

수영장은 좋고 상쾌했습니다. 침대는 멋졌다. 그러나 AC가 매우 약했기 때문에 호텔은 전반적으로 약간 더웠다. 매우 좋은 업그레이드를 받았습니다! 사전 예약시 무료 주차 및 뷔페 아침 식사 24 달러!

호텔의 z 주변에 대형 쇼핑몰이 있으며, 슈퍼마켓, 야간 저녁 식사도 매우 편리하고 매우 비용 효율적인 호텔이지만 체크인 당일 알람이 발생했습니다. 모든 손님은 한밤중에 아래층으로 실행합니다.

인제니아 홀리데이 시드니 힐스의 위치는 시티투어를 하기 편리한 관광명소에 있습니다. 인제니아 홀리데이 시드니 힐스 객실은 여행객과 비즈니스 출장객 모두에게 Dural에서 편안하게 지낼 수 있는 공간입니다.호텔은 쏜리 기차역에서 단, 9km 정도 거리에 있고, 시드니공항에서는 단, 45km 정도 거리로 가까워 이동이 편리합니다.여가시간에는 호텔의 다양한 여가시설로 알찬 시간을 보내실 수 있습니다. 호텔의 주차 공간을 이용할 수 있습니다.

웃음으로 환상적인 친절한 서비스. 깨끗하고 현대적인 훌륭한 가치. 침대와 린넨도 훌륭했습니다. 가족과 함께 거기에 머물면서 매우 편안했습니다. 전반적으로 그것은 훌륭했고 나는 매우 추천합니다.

Loved the value for money accommodation. It suited our needs perfectly. Good size room and your facilities were great. One thing to think about is the little things that make a difference. Toilet seat (125) that you sit on has gone yellow and the plastic is deteriorating. It would help with cleanliness if thing like that were in better condition. However, loved the dishwasher in the kitchen facilities. Nice layout of the room.

Absolutely appalled by the state of the room we were given. Even the Budget Ibis's I've stayed at were held to a higher standard than this place. Upon entering our room we were greeted by a musty smell, which would make sense as there was mould from the top of the window to the ceiling. From there it got even better- Threadbare carpets, cobwebs, thick dust covering the tv, bed lights and headboard, filthy fridge that has obviously never been wiped out, stained linen, bathroom sink with the plug jammed so it was unusable...the list goes on! If it wasn't quite late when we arrived and we weren't leaving early in the morning I would have found alternative accommodation...even my 11yr old was disgusted and wanted to leave as it was, in her words, unsanitary! Absolute disgrace to the Ibis/Accor brand. The only positive was the free parking.

청결은 모든 호텔과 숙박 시설에 매우 중요합니다. 질병을 일으킬 수 있기 때문입니다. 연기 할 때 팬과 에어컨에서 먼지가 나옵니다. 나는 벽의 틈을 통해 바퀴벌레가 나오는 것을 보여줍니다. 특히 문과 에어컨의 소음을 교체해야합니다. 그러나 이것이 경제 실을 지나면 우리 모두가 끝내는 방법이라는 것을 알았지 만. 관리는 매우 친절하지만 청결에 더 많은 관심이 필요하며 아마도 개조 할 때입니다. 감사

우리는 병원에 갈 때 항상 여기에 머니다. 그렇게 전화를 걸어 예약하면 병원 요금을 받을 수 있고, 그곳에 가는 경우! 너무 수용적이며 편안함을 보장하기 위해 계속해서 기꺼이 노력합니다. 주차가 편리하고 충분합니다. 그런 편리한 위치, 우리는 공공 및 사립 병원에 물건이있을 때 거기에 머니다. 버스 정류장, 역 및 훌륭한 음식 위치와 가깝습니다. 몇 개의 문 위의 태국어는 놀랍습니다. 또한 모텔에 딸린 레스토랑은 훌륭합니다!