보르고 라 키아라차 리조트 & 스파

You can do better. This Resort/Spa Hotel was lovely, clean, comfortable, in a beautiful and quiet setting/location. The room was lovely! BUT sadly, the staff was so unwelcoming, so unaccommodating and just plain awkward, seeming pretentious and weird, which was very different from our experience in Rome & Sorrento. Not sure if it was the region, or just poor hirings. You could have cut the tension amongst the staff with a knife! Honestly, I would not recommend this stay. You can do better! The nicest people on staff were the bar tender in training, Christopher & the cleaning lady with the very short dark hair, who really just greeted us with a smile & replenished our toiletries. But it was her pleasant personality that stuck with us, as was with Christopher. They were both so sweet, genuine, professional, kind, engaging and an attribute to your establishment. My advice,... WELCOME your guest with a smile! LIGHTEN UP! People are there on vacation! Maybe some soft music in the lobby just to warm things up a bit. And get more staff like the bar tender in training and the room service cleaner, whose name we fail to remember. People have different reasons to stay at your hotel. Not all are there to use the spa. But all should be welcome! We stayed there 4 nights to see Tuscany and chose this stay as it was more in line with our expectations and what we are used to, but again the overall feel was starchy and awkward. WARM IT UP!

Amazing property in every way Best property from top to bottom. Staff are very professional and helpful. Lobby was great gym, spa were amazing they even accommodated us for opening the gym later upon our request to workout late. You get treated like royalty there. Reception staff were amazing and helpful, spa staff were amazing, breakfast staff are so nice and the service was top notch!!! They received our package that we ordered to be delivered to the hotel two weeks before our arrival, and they kept it for us till we arrived, they even put it in our room before we checked in. We now consider going there every year as a great retreat.