레지던스 인 바이 메리어트 그랜드 래피즈 에어포트(Residence Inn Grand Rapids Airport)

房間還算乾淨，工作人員比較客氣

This location advertises shuttle to airport service. Which they don’t actually tell you at checkin. Which makes for some awkward conversation and a wait for an Uber the morning you need to get to the airport.

They misrepresent having an airport shuttle and free parking. After we were non-refundable, we found out that they try to book you a cab to take you to the airport which you have to pay the tip on. It never showed up, and they tried to get another cab that did not have room for 4 people and luggage, so we had to drive to the airport to catch a 6AM flight and park and incur an additional $240 in costs. They also charged us $30 for parking (so not "Free Parking" if you leave your care there as implied in their amenities) for the week to leave our car there (which we couldn't since we had to drive ourselves to catch our flight). Manager was not sympathetic, wouldn't admit that they misrepresent their amenities. Refused reimbursement. ********** is assisting in recouping extra costs with no help from hotel itself. Totally unprofessional operation.

The guy at the front desk was very rude to us he gave us somebody else room then didn’t give me cooperates number and I asked twice I will never come there again and I wouldn’t recommend it if that’s how we have to be treated and I really felt like he treated us that way be we are black

This is my second time staying at this property and am pleased to say that the property is still clean, staff are very polite and friendly and the breakfast has a wide range of selections.

I loved that I felt welcomed from the very beginning, everyone was really nice and they had no problem answering questions I had.

Staff at check in was fabulous. Breakfast perfect. Bery clean and great suite.

Staff was really friendly, love the rooms nice and clean. In addition the morning breakfast 👍👍👍

It was amazing to come back, after a year, and see Mario's smiling face at check-in. It felt like a homecoming. He is an incredible host and after a couple glasses of wine with other women at the bar (who were equally fond of Mario) I returned to room for a lovely nights sleep on crisp sheets in a very comfortable room. This is, and will remain, my GRR hotel.