더 시티 호텔 바 & 그릴

There was no hot water at all , the front desk staff said when we got there that since there wasn’t many people there and that we were on the 3rd floor the hot water might take 15 minutes or longer to reach our room, I let the water run for over an hour and still no hot water only ice cold… staff said they could give us a room on the second floor where maybe the water would get hott a little sooner BUTTT the room they were gonna switch us had no working heat! It a little portable heater , no thanks… it was brought to the staffs attention about the hot water issue and they did pretty much nothing to resolve it, when we checked out I called and asked for some kind of compensation,was told “let me call you back” that was three days ago I’ve left text messages and voicemails since , silence no response…. DO NOT STAY HERE … place is not good at all and has zero amenities. No fridges,no microwave,no Hot Water … and customer service gets two thumbs down as does the entire hotel… hope this helps potential customers out before they waste their money in this place …

Check in was easy and fast and remote. No contact needed for our late arrival. I have stayed here many times and never had a bad stay. Will always stay here when i visit Northern Cambria.