힐튼 가든 인 호프만 에스테이츠(Hilton Garden Inn Hoffman Estates)

Not enough manpowe to respine to customers request

I love HGIs. Good price, great room and staff. Perfect location for my needs.

The property is undergoing construction which should probably be disclosed on their website. This affects a lot of important amenities. I did have some problem checking in as I had to wait an hour for housekeeping to finish my room. This was inconvenient as I was tired and wanted to rest. The staff apologized repeatedly for their missteps but sometimes that is just not enough.

Good: excellent location, quiet, staff made an attempt to help. Bad: no housekeeping, no "do not disturb" sign so I was disturbed while sleeping. NO NOTICE that laundry room was under constructuin and no offer of an alternative. In fact, no notice of the inconveniences that construction brings-noise, debris, etc. Not sure if I would stay again. Also-the new carpets are very hard to roll full sized luggage on.

Receptionist at front desk was not very friendly later i called from the room to get some information but no response no return call.

Dirty, badly in need of renovation. Limited choices at the restaurant and bar. Limited choices were poorly prepared. Cheese burger overly salty was the only flavor. Chicken tenders were not crispy, tasted of old oil.

Property is going thru some updates, but still had a friendly look and safe appearance

It was a very relaxing stay. Nice facility. Beds were not great but everything else was great.

We spent 2 nights there. First night the fire alarm went off 2 times. Once at 4 am and the other a little after 6 am. Super annoying cuz it doesn’t turn off until the fire depar**ent gets there. Come to find out someone was vaping in their room. You think they would stop after the first time. Second night got woken up early in the morning by people knocking on the door. The room I guess was schedule to get its makeover so the workers are knocking to see which rooms were empty. Super annoying! Don’t recommend staying here if you need sleep and rest.