크라운 플라자 이스트 미들랜즈 에어포트 바이 IHG

Excellent

房間乾淨 整潔 寬敞，美中不足的是入住時間電梯壞了 還有就是位置有點偏

As a frequent visitor it’s lovely to be greeted with “welcome back” All the staff are so friendly, and the bedrooms never disappoint. Breakfast was great and the slight changes make it a more enjoyable experience. Never an issue getting my favourite poached eggs. Will definitely come back again.

The airport hotel costs £19 each way to The airport terminal On arrival the lift was not working but was given a 3rd floor room and told the engineer was coming later . After the engineers visit the lift could only make the 2nd floor so as we were overnight stopping with parking it’s a long to carry your suit cases (I’m in my 60s) The room clean but had faults we ran out of toilet roll (no spare ) The tv remote would not select a channel ! Reception didn’t offer a spare The bar had run out of Peroni and service was from waiters when they were not serving Breakfast was almost inedible staff not really visible a guest did ask if they’d micro there meal the black pudding was too far gone under the heat lamp On leaving the room remembering the lifts are not working and I’ve two suitcases I take one to leave with my partner in foyer go back to the other one and the room card had been cancelled ! At exactly check out time so another journey down the stairs and back I do feel they could of offered another room if the lift didn’t work The taxi driver said it had been an asylum seekers hotel and they’d had a £1.2 million government funded refurbishment. The sign to stairs on 2nd floor just took you to a lift This was not relaxing and when including the taxi it is cheaper to stay on the airport

The Spa facilities are STILL CLOSED. With no scheduled re-opening date. And since they have been shut for nearly a year. I feel that a discount should be offered upon booking. I was looking forward to a swim, sauna and spa. Come on Yew Tree….when will it re-open??

Our stay at Yew Lodge was lovely. Staff were so welcoming. The room had everything we needed and more. Everywhere was spotless. It was in an excellent location to fly from East Midlands airport. We will definitely stay again. Thanks to all the staff.