Hampton Inn & Suites by Hilton Carlsbad

Musty smell The room was clean but as soon as you walk in it has an old musty smell that took a while to get used to. Beds were comfy. Also The view out my window was covered which was not good. I paid $194 for the night. It wasn't worth that price.

Reservations were made for two adults and two kids (8&6) in a double queen bed room. We were given a single king bed room. Yes, it has a pull out couch, but only had pillows and blankets for the king bed. Bathroom only had towels for two as well. (If 4 people are checking in, pay attention enough to not give us a two person room) All soaps are in wall-mounted pumps too high for kids to reach alone. The hair conditioner and hand soap smelled like Off Mosquito repellent. Biggest complaint is the bed and pillows. Very uncontrollable and old-firm feeling. The property IS about 30 minutes from Carlsbad canyon, so that’s nice, but there are closer and newer hotels. I’d pass on this hotel if given the option again.

Exactly what our family wanted when visiting National Parks. Clean, friendly staff, excellent amenities (pool toys, brand new washer/dryer, breakfast, etc.). We’ve stayed at many similar hotels and this was exceptional for the price range.

The night shift attendant had NO assemblance of a professional appearance. In shorts and dark socks. Very unkept. Probably should move on from this employee. It detracted from the Hampton Inn experience.

Property was great for our overnight for the Caverns. Which are about 30 away. Decent breakfast that’s included with your stay. Rooms are as expected, as far as size and amenities.. Some random things were off putting, but nothing major. Like our room entry door was pretty dirty, you can tell the room has been well used. Normal wear & tear. The entire Pool area could use a scrub down. But, like I said to be expected. Overall the staff was very pleasant and helpful. The breakfast filled our bellies and we made the most of it. * This was a sold out hotel when we stayed. So we were grateful to have a room.

Wonderful customer service--very welcoming and friendly! The room was comfortable and clean.