포시즌스 호텔 스파 & 레저 클럽

We asked for an early check in due to a family wedding, this didn't happen, we requested a medical fridge, this wasn't in the room and I had to re request it, cobwebs over bed on ceiling and bed clothes feeling damp. The attitude and horrible experience we whitenessed as a paying guest as well as a guest attending a family wedding was disgusting, switching off the tv during an all Ireland final then a member of staff being rude and ignorant to guests was beyond horrendous. I tried three times to contact reception after the third time my husband just went downstairs when requesting our fridge. Also the lift breaking during the evening and it still not being fixed the next day is just laughable. Perhaps the hotel should focus on the small details.

Not acknowledging the spa being shut is poor and resulted in us having to get ready in the foyer. The leisure center is fine but very busy small changing rooms and we had banked on having nice facilities of the spa to get ready in order to get ready to go into carlingford for the day before checking in. Requested a space for my wife to get ready in and were told no. All we needed was a plug and a mirror. Disabled toilets in poor state of repair. Breakfast was very average and for the price of the stay I would not be recommending a stay. Particularly while the spa is out of order. Paying €270 for a leisure centre and a bed is ridiculous in my opinion. Also when I emailed to state this I got a very beige response with the mention of a discount without any amount or real feeling that you cared. A thoroughly disappointing stay.