I normally never write complaints, but something very strange and unacceptable happened during our stay. At 10:50am — ten minutes before the stated check-out time of 11:00am — we returned to our hut only to find the manager and one staff member already inside, without our permission, actively moving and mixing up our personal belongings. They had essentially started clearing out the room before we had checked out. We had to ask them to leave so we could repack properly and sort through our things, which had been mixed together. This was not only extremely disrespectful of our privacy but also left us feeling rushed, unsettled, and shocked. What made it worse was that the manager tried to justify this behavior, insisting it was “normal practice.” The other staff member let it slip that their cleaning crew shift ends at 11am — but if that’s the case, why is check-out time set at 11am? Another explanation given was that the resort was fully booked and new guests were arriving, but that still doesn’t justify entering a guest’s room before check-out time, especially without consent. In over 20 years of traveling and staying in accommodations around the world, I have never experienced anything like this. The stay had been pleasant until that point, but this unnecessary and inappropriate breach of hospitality left a very bitter final impression. This kind of behavior is not normal, and it certainly isn’t acceptable. I hope management seriously reconsiders this practice and ensures that guest privacy and basic respect are properly upheld in the future.
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