라이브 아쿠아 비치 리조트 칸쿤(Live Aqua Beach Resort Cancun)

基本所有的房間都面向海，食物不怎麼好吃。總體而言一般。

滿意 很好的體驗

Butler service needs improvement. No detail on how to operate the electronics in the suite, no tour or map of the facility. No explanation of offered activities. Hotel is nice enough, but at this price point there are better options in Cancun/Playa del Carmen.

Clean. Can’t fault the cleanliness but it’s a three star masquerading as a five star. You will need to get up at 0600 to ensure you have a seat at the pool otherwise you will be price gouged $75 for a cabana. Want to visit a restaurant? You will wait 2 hours minimum unless you hired a butler. With the exception of the steakhouse which was an additional $500, the food is bang average.Those people who are drunk in the hot tub whilst you wait for a table… They will get a table before you because they have a butler. We went to the Mexican night and were told we couldn’t sit at the table with our buffet food as it was reserved. We spent 5k and frankly the treatment was shabby. It’s a price gouge from beginning to end.

Highlights: Great staff, prime location and they extended us to 2pm checkout that we really appreciated. Lowlights: This was our 3rd time staying in this property and we felt it is going downhill. Leak from ceiling of the room… Waste water smell in corridors in the west side of building… Expired sauces on tables of the restaurants close to beach… Expectation is that you are either staying in suites or will be treated as 2nd class citizens (this was not the case when we stayed there before). For example, they charge $80 per day per kabana and you can book it one day before but if you stay in suits, you can book it several days in advance, so all prime spots are booked before the booking is opened up to you! In another example, restaurants are advertised as “first come first served” but if you are staying in a suite you can book them so a lot of people are lined up to enter while “first class” citizen come and bypass the line! We saw a lot of customers frustrated by this. Overall, if we go back we will only book in suites… the leadership culture is changed in a way that if you are not in a suite, you will get a sub-standard service.

We were very disappointed to not receive our VIP upgraded room. The VIP bottle of wine that comes in the room is kind of a silly perk since everything else is all included. The property is beautiful, the staff is wonderful, the food is pretty good for an all-inclusive.

La atención y servicio del personal fue siempre excelente. La comida fue extraordinaria, desde snacks como cenas y comidas formales en los restaurantes. Las instalaciones y habitación muy bien también. Lo malo: pocos camastros que no tienen costo extra, por lo que si llegabas después de las 8:30 am era difícil encontrar camastros en la alberca o en la playa y terminas pagando 80USD que no se incluyen en la tarifa All-Inclusive. Menos camas, más camastros. Los restaurantes tienen poca capacidad (aprox 14-20 mesas) por lo que las listas de espera son de una a dos horas o más. Vale la pena la espera por los platillos y menús que son excelentes, pero deberían tener aplicación de reservas u otro método para que puedas comer sin esperar tanto tiempo para ingresar