JS 호리초

Booked a 4 night HB stay and were wonderfully surprised. The hotel room was small and the bathroom could do with an update but the meals were superb, a themed area every evening with lots of choice. Breakfasts were also very tasty and definitely set one up for the day. A day trip to Cap de Formentor is highly recommended. All in all good value for money.

We booked a 7-night stay with our 8-month-old baby, and it has been a truly unpleasant experience. The air conditioning does not work properly, and the room is unbearably hot – making it nearly impossible for our baby to sleep. We’ve reached out to the staff multiple times, but they seem completely indifferent to the situation. At first, they promised to bring a fan to the room – hours later, we’re still waiting. I’ve kindly asked if someone from the staff could come and feel how hot the room is themselves, but no one ever shows up. We still have 5 days left of our stay, and instead of enjoying our vacation, we’re just trying to get through it, exhausted and uncomfortable. The hotel refuses to refund or offer any alternative so we could move to a more suitable place for our baby. The service here is honestly unacceptable. The staff are not helpful, not responsive, and show no concern for guest comfort or wellbeing. I’m writing this to warn other families – especially those traveling with small children – to avoid this place. Choose a hotel where guests are treated with care and basic needs are actually met.