라퍼티 리조트

非常滿意，環境極其優雅

The resort is well located and the gardens and pools are well maintained. HOWEVER the cottage we stayed in is in dire need of a deep clean and maintenance. The shower leaked after each shower and there was so much water on the floor we had to use a mop. Broken pavers and floorboards on the verandah. The air con vent was covered in dust and grime, caked on. Couldn’t be missed you walked past it in the entrance hall! Threadbare towels. Dust and insect dirt in the wardrobe. Dirty backs of doors. Missing and broken fly screens. Wifi would not connect. I didn’t bother contacting reception because we were extremely busy attending a wedding and other family events. When they emailed me the stock standard email asking for feedback the manager implied it was my fault as a paying customer for not contacting reception with the cleaning and maintenance issues. It is the manager’s responsibility to ensure the accomodation is clean and well maintained for paying guests. I asked for a partial refund and was given a long winded answer why this isn’t possible. I suggest skipping Raffertys Resort which would have been lovely in its hay-day and book somewhere clean and well maintained. Time to invest in some improvements Raffertys and stop blaming the guests for lack of deep cleaning and maintenance.

We spent one night here for a wedding, and overall it was a pleasant stay. The 2-bedroom apartment we were in was run down and dated. It was fairly clean at a basic level, but at a certain age it's hard to make a place look sparkly clean. For instance, the bathroom grout was dark and there were lots of marks on the wall. However, the beds were comfortable and there were plenty of extra blankets around. The front desk service we received was quite good. The wedding we attended was at 3 PM on a Saturday, and we were allowed to check in at 10:30 that morning to allow time to get ready. We were also put in a room directly across the parking lot from the wedding venue. I don't know if that was intentional, but it was convenient. We went to the on-site restaurant for lunch, and the food, drinks, and service were quite good. The views of the lake are spectacular. The wedding ceremony was right on the lake shore, and it was a beautiful location. However, there had been lots of rain in the weeks leading up to the ceremony and it would have been nice if some kind of solid walkway could be put down so women wearing heels didn't have to sacrifice their shoes to the mud. The bride even stumbled because of the mud on her way down the aisle. The reception area is nice, and again has great views of the lake. The dance floor and bar are separate from the dining area, which I thought was nice so people could get up and dance without it feeling like a spectator sport. The food and service here were good as well. If I had paid the same price for this room in an ordinary location I would be pretty upset, but given the circumstances it was fine.

Another enjoyable stay for our family at Raffertys Resort. A great location to rest, relax and spend time with our family.

Great short stay, just the mattresses within the 2bedroom cottage that disappointed.

The setting was amazing, location beautiful but was glad we only stayed two nights as the kitchen was average. It seemed that the crockery, cutlery and pots and pans hadn’t had a good clean in a while and there wasn’t any dishwasher tablets to remedy.