더 로열 호텔 캠벨타운

완전히 터무니없는 가격 책정과 레스토랑 직원의 일부 구성원은 분명히 고객 서비스 관계를 처리하는 교육을 받지 않았습니다. 저는 관광 명소를 예약했다는 주장을 한 후 젊은 웨이트리스에 의해 수많은 파티가 거절되는 것을 보았습니다. 저는 이러한 파티에 대한 숙박 시설이 제공되지 않는 것을 믿을 수 없이 지켜보았습니다. 그들이 가져올 잠재적 수익

Stayed here on a 3 day break in the area. Warm welcome from the friendly lady on reception. Our room wasn't quiet ready, so she took us to the hotel bar and set us up with some free drinks. Room was very nice and had a lovely view of the harbour, looking lovely in the sunshine. Nice spacious room with lovely big bed and great linens. Huge wardrobe with lots of nice wooden hangers. Decent tv with sky and lots of chanels. All in the all the room was great and only niggle was no soap in the bathroom but we could have easily asked for this. Breakfast in the hotel was THE BEST we have ever had and was definately a 10/10. The dark hair lady who runs it is a total star and should be running the whole restaurant or even the hotel. She is super friendly, great sense of humour and also has fantastic attention to detail. Really enjoyed our interactions with her each morning. Their is a large continental selection with a great coffee machine. Also a very extensive cooked breakfast with EVERYTHING you could ever want. For an older hotel, its still looks very classic and has some really lovely features. Price wise its similar to the other hotels in Campbeltown but has the best location with the nicest view. We ate in the hotel restaurant on our first night and were impressed by the very extensive menu. We sat down at 7:30pm and our order was taken about 7:45pm, with our drinks quickly arriving. Time went by and by 8:45pm our starters hadn't arrived, so we did that typically british thing and decided to say nothing until 9pm. We called one of the young waitress's over and explained our situation, she apologised and said she would investigate straight away and would make sure we were compensated. A few minutes later our original waitress came over looking totally mortified and explained that she had accidently not placed our order. She was so so apologetic and said that everything would be on the house, including all drinks etc. Our food then quickly arrived and was DELICIOUS. I was really impressed by how they handled this and we left with a really positve opinion of the restaurant and have nothing but praise. All in all its a great hotel with some super lovely staff, a very good chef, best breakfast we have ever eaten and in a great location. Highly recommended.