Inn Naples Airport

巨大的房間和簡單的設施

Do not stay here!!! Especially for any military travel. The hotel displays the Marriott brand, but it definitely does not have the customer service. Also, Marriott is unwilling to help you with any issues you encounter with the hotel since it is only an affiliate. This makes it challenging when you are trying to work with an overseas hotel. We had originally planned on staying at this hotel for our military travel. They charged us a deposit to hold the rooms but did not inform us that the deposit was non-refundable. We immediately cancelled the reservation, and the hotel has refused to refund our deposit even though we never agreed to a non-refundable deposit. The hotel stopped responding to our emails and calls. Marriott Bonvoy was unable to help us. This occurred in Feb and it is now Oct and we still do not have our refund. This hotel has horrible customer service and will completely ignore your inquiries and calls. I would discourage anyone from using this hotel in case you have any issues that arise with your travel. Marriott should really reconsider allowing this hotel to display their brand. It is still a negative reflection on the Marriott brand since they allow them to use it.