더 로지 앳 클리프 캐슬 카지노(The Lodge at Cliff Castle Casino)

The bed sheets were not changed and had blood specs on them. The toilet looked like it had not been cleaned for weeks. The room was dusty like the room hadnt been used in awhile. The batteries to the remote were low and not working. We will NEVER stay there again!!

Would NOT recommend the Lodge portion of this facility for anyone. Old, not well maintained, dark, noisy.

The lodge room ok. Had some issues. But the hotel was quick getting things fixed. Overall great time.

The Lodge needs updating, I booked two rooms in one of them the shower head didn't work. One of the beds was so old you can feel the springs it looked uneven. The room didn't smell clean.

Checking in was done at the ****** which only had two employees checking in guest. However the line was so long, my family & I waited 2 hours to get fully checked & to get a room. We did not get to our room until 10PM and but the time we got there we went to sleep & until the next day, we found COCKROACHES in the Restroom & on the ceiling above the beds. When we approached the problem at check out. we referred to come back with manager was available and only given a card to contact them.

I stood in a line for 45 minutes to get checked in I had already made the reservation and paid on line

Waited over an hour to check-in and that was good; other people waited twice as long to check-in. Staff stated their computers were slow. No explaining or apologizing from staff. Drove through mud trying to find our room. Other room played loud music till after midnight. Tried calling staff for assistance twice and just got voicemail. Very poor customer service

I do not recommend this hotel to anyone. I booked 2 rooms with two king size beds. When we arrived and went to the reception to check in. we stood in line for 1 hour and 30 minutes. And for another 30-40 minutes she found out something about my reservation. We ended up being given one room in the main hotel with one bed and a second room in the lower hotel with 2 beds. The rooms are very dirty. The light in the toilet didn't work. I will never return here.