Hôtel Mercure Caen Côte de Nacre

Overall a good hotel for a stopover night! Clean, modern and comfortable rooms. Aircon was ok and room amenities also ok. Bathroom was brand new and very nice. Used the gym whilst staying, limited equipment but we had it to ourselves which was great! We received a token for a welcome drink at the bar so went to use it thinking the token was for the room rather than the individual drink and was abruptly told at the bar it would cover one drink. Perhaps the person working at the bar could have been a bit more friendly about it.

Please note that this hotel does not have a restaurant available to everyone, as mentioned on many sites, it is completely remote and there is no restaurant within walking distance! If there are groups with buses, the restaurant is only available to them, not to travelers with families! This was not mentioned anywhere in the reservation/booking! So if you are traveling with your family, there is a good chance that you simply cannot use the restaurant. They just send you to the center of Caen via tram. If as a hotel you cannot provide the offered facilities to all rooms, stop renting rooms... In the morning at 7:00 am there was also no hot water and at 7:30 am there was no one at the reception to check out, we were waiting with several people. There is an urgent need for new management... We travel a lot and do not quickly write a review, but this hotel is just very bad... Not even sufficient for a quick 1 night stay ...