포 시즌스 리조트 나파 밸리

適合放鬆度假的酒店，四季永遠都不會讓人失望，房間陽台正面對著一望無際的葡萄園，房間更是整潔乾淨，裝潢設計非常經典，有暖爐的設計讓整個房間備感溫馨，我們在這裡度過非常美好的三個晚上👍

四季一如既往的好，有我最喜歡的洗護！棒，酒店服務相當棒。

當天預訂的酒店等到晚上6:00多才能入住入住，説空調壞了

Gorgeous property. Food amazing. Pool service beyond embarrassing. I pretty much spent my 50th birthday serving my friends and self at pool all day bc service was a disaster. No one was there!!

I hate to complain - but I love this brand, but our experience were very different from our October 2023 stay. We have stayed at 19 different FS properties in North America, ~36 stays and ~120 nights. So I do have expectations. From my observations, it just looked like they were understaffed. Which is strange for this brand and known for having an abundance of help. This was not the case. The pool area had the biggest deficit: pool attendants to set up lounges were hard to find, we even set up our own, waiting times for pool service were high; water, drinks, food, menus, got there - eventually. There was almost no "clean up" from people that had left, food, drinks and used towels sat for hours on the pool deck and in the cabanas. Our lunch of ceviche and steak tacos was average at best, there was no octopus in the ceviche and the steak nuggets were horribly burnt - seriously. I have to mention that even the glassware for drinks was inconsistent. (I know a small detail but...) Breakfast one morning was slow - an egg was forgotten from my avocado toast, mentioned it to two food runners and never received it. The server kindly removed it from the check. Valet was not always available. The PROS: The property is stunning and clean. Just beautiful. The employees, when available, were kind, generous and engaging. We were upgraded to a lovely suite, with a bottle of wine and welcome amenities. They were responsive when asked for incidentals. All in all, this was the most expensive FS property we have ever stayed at - with all the fees probably $3k / night. And I just felt like that it was not worth it and will likely not return.