Oriva Sarala Crown - 500M from Calangute Beach

Only Rooms are superb Rest Worst experience. On check inn room not ready at 5pm Car parking on street Round the hotel construction work(hotel complex) Breakfast not worth/complete mess/cutlery just thrown on the table/looks third party arrangements.ordered omelette excuse we don’t have Pan. No baggage assistance on check out No valet service On Booking they show big picture. Attached are the images for reference

I never have to write bad reviews but here I am now. I booked this hotel months in advance, a few weeks before check in I send messages and emails to arrange transport from the airport. They never responded to any of my messages. Once in Goa we paid a taxi to take us to this hotel, arriving about 3am. Upon check in the receptionist told us the hotel decided to cancel our booking - again no email or any sort of contact or notification. They were fully booked and had no hotel to offer. We had a 2 year old baby and nowhere to stay.. the receptionist phoned who I presume was his boss, they offered us a near by run down hotel for the same price.. when I said no he then hung up on me. Again I never leave bad reviews but this definitely warrants it.. avoid this hotel at all cost’s.. absolute no heart and happy to see me ans my partner walk away down a dark street with a 2 year old baby and no accommodation. Disgusting.