그랜드 바얀 호텔 앳 나이르 플라자

感覺被攜程欺騙了！一晚近千元的酒店，沒有如平台上宣稱的穿梭機場班車，沒有免費迷你吧，所謂江景房是隔着條喧鬧的馬路遠眺到一點河水。酒店不在江邊，也不在正馬路邊，在一小路進去一座舊公寓的樓上，無明顯標誌，uber司機問了好多人打電話才好不容易找到。酒店設施較老舊，衞生條件很一般，樓下非常吵鬧。但酒店服務還算不錯，前台小哥長得帥也很暖心，最最關鍵是會講英語（這片地區幾乎都衹講阿拉伯語）。當晚入住已經快21時了，他看我們3人（原定1間雙人床+單人床），免費贈了隔壁1間房給我們；推薦附近特色餐廳後，擔心無法用阿拉伯語交流，還親自帶我們過去並幫我們點了餐。第二天的早餐是送到房間的，挺豐盛。

Bad communication with customers

The room was really nice and the breakfast was amazing. I fully recommend this place and I'm sure to stay here the next time that I visit Cairo. Thank you!

Need improvement in how it's run Bad - 10cm yellow stain on duvet cover - they changed it when I asked - I later also noticed an iron burn mark - No towels - Asked for towels and they gave us folded wet towels! - No water bottles - Can hear traffic noise and beeping all night - Windows arnt good - No kettle but they brought one - Dark building entrance - no sign for the hotel - more of a B&B on the 6th floor of a tower block - dilapidated lift - Good - Late checkin was fine - Bathroom was clean - Plug sockets next to bed - Wifi password in room - Wifi speed

Poor Service at Grand Bayan Hotel I had booked for five nights and informed them that my plane would land at midnight and that I would be at the hotel by 2 am. I took an Uber to the hotel, upon arriving there, it was one dark building with many stray dogs outside and no sign indicating it was the hotel. I called the number of the hotel on the confirmation email, they told me that it was the same building and they were sending someone down to pick me. Long story short, the building happens to be a residential/commercial complex with the hotel occupying the 6th floor, the only part of the building that is somewhat tidy. Upon getting to the reception I was told that my room was not ready that they would take me to another hotel and that my room would be ready the next morning at 8 am, and I had my first meeting at 8:30 am. I agreed as I was exhausted, they took me to a lodge which was not up to my standard. I got in the room at almost 4 in the morning, charged my devices, showered, and was ready to check out by 7 am. Upon telling them I was canceling my booking, they charged me about $85 for the night, above what was the normal rate had I stay there; which I paid and left.

"من أروع الفنادق التي زرتها! راحة، فخامة، وخدمة فوق التوقعات." "فندق يستحق خمس نجوم بجدارة، من لحظة الدخول وحتى المغادرة وكل شيء مثالي." "تجربة لا تُنسى، كل شيء كان على أعلى مستوى من الاحترافية والرقي." "الاهتمام بالتفاصيل في هذا الفندق يعكس فهماً عميقاً للضيافة الحقيقية." "مكان يبعث على الراحة والسكينة، كل شيء فيه يدعو للامتنان." الطاقم في غاية اللطف والاحتراف، جعلوا إقامتنا مثالية بكل المقاييس." "شكر خاص للفريق الرائع، اخص بالذكر عمار وساره وثامر دائمًا مبتسمين ومستعدين للمساعدة." "الخدمة راقية جدًا وتشعرك وكأنك في بيتك."